Wireless Access

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Contributor I
Posts: 40
Registered: ‎01-07-2015

stuck in upgrading state

AP 225 is stuck in upgrading state while joining to controller. It is not registering. Any clue ?

 

Sometimes it shows license unavailable though it is available.

 

Controller model: 7240 version 6.4.2.0

Guru Elite
Posts: 21,010
Registered: ‎03-29-2007

Re: stuck in upgrading state

[ Edited ]

I would look at the output of "show log system 50" to see if it has any clues.



Colin Joseph
Aruba Customer Engineering

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MVP
Posts: 4,269
Registered: ‎07-20-2011

Re: stuck in upgrading state

You should consider upgrading to 6.4.2.3 , theres been many bug fixes since 6.4.2.0
Thank you

Victor Fabian
Lead Mobility Engineer @ Integration Partners
AMFX | ACMX | ACDX | ACCX | CWAP | CWDP | CWNA
Contributor I
Posts: 40
Registered: ‎01-07-2015

Re: stuck in upgrading state

Thanks for your suggestion. I will do that and check.

 

Meanwhile we have enabled option 43 for serving aruba ap's with ip of controller. But it seems doesnt work. We have converted ip address to hexa decimal value and entered in option 43 value. whether it is correct..?

Guru Elite
Posts: 21,010
Registered: ‎03-29-2007

Re: stuck in upgrading state

Viskrish,

 

What discovery method did the APs use to contact the controller?  It should still work.  You should not change anything.  You should plug a console cable into the access point and look at the output with a terminal to see if they are indeed finding the controller.



Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

Contributor I
Posts: 40
Registered: ‎01-07-2015

Re: stuck in upgrading state

We want to use DHCP dicovery method. So we enabled option 43. But when we connected ap, it is unable to reach the controller. For testing purpose, i connected my laptop & i am able to ping both controller & gateway. 

 

Due to this we manually entered the setenv variables & later i could see the ap in controller. It was in Upgrading state. 

 

show ap database command shown IL flags which represents Inactive & Unlicensed state. This is the new deployment where i just installed 256 ap count licenses. I m surprised to see this as this is the first ap i mount after survey.

 

Guru Elite
Posts: 21,010
Registered: ‎03-29-2007

Re: stuck in upgrading state

What is the output of "show license limits" for that controller?

 



Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

Contributor I
Posts: 40
Registered: ‎01-07-2015

Re: stuck in upgrading state

It is updated & in state of 'E' Enabled, 256 count.

 

I enabled centralized licensing feature coz we run VRRP.

Guru Elite
Posts: 21,010
Registered: ‎03-29-2007

Re: stuck in upgrading state

[ Edited ]

How many controllers do you have?

Is the second controller configured as a local or a master backup?

Which controller are the access points pointing to?

 

 



Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

Contributor I
Posts: 40
Registered: ‎01-07-2015

Re: stuck in upgrading state

Two controllers as Master's in VRRP for redundancy. Ap's are directly terminating tunnels with Masters. No local controllers for this setup. 

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