Wireless Access

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Occasional Contributor II
Posts: 40
Registered: ‎01-05-2015

system doesn't exist when licensing AP

Hi,

 

We have purchased 1 controller 7xxx and a few AP 205. today when I tried to licensing the controller and APs, found that there is no certificate-ID with the controller , and also when tried to activate the AP certificate , the licsensing system displayed " system doesn't exist" .   the controller is pre-installed license?  Why the licensing system still display " system does not exist" after I key-in the certificate-ID and serial no. of the AP.. the numbers I keyed in are confirmed correct.  Please advise . Thanks a lot in advance. 

Guru Elite
Posts: 20,819
Registered: ‎03-29-2007

Re: system doesn't exist when licensing AP

Either:

 

1.  The controller serial number does not exist in the database - Contact TAC

or

2.  You put in the serial number wrong - Contact TAC

 



Colin Joseph
Aruba Customer Engineering

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Occasional Contributor II
Posts: 40
Registered: ‎01-05-2015

Re: system doesn't exist when licensing AP

thanks for your reply.  All new controllers  should be shipped with the certificate-ID ,right? 

MVP
Posts: 1,404
Registered: ‎05-28-2008

Re: system doesn't exist when licensing AP

Be Sure to take down the right S/N of your controller (From the licenese tab)

1.jpg

if you enter a wrong S/N , you may change the S/N in the Aruba licenese site. (RMA process)

*If you still got issues - please contact TAC*

 

*****************2Plus Wireless Solutions****************************
Aruba Airheads - Powered By community for empower the community
************ Don't Forget to Kudos + me,If i helped you******************
MVP
Posts: 1,404
Registered: ‎05-28-2008

Re: system doesn't exist when licensing AP

BTW: certificate-ID (Is pre-key) need to be activated on the Aruba license site.
*****************2Plus Wireless Solutions****************************
Aruba Airheads - Powered By community for empower the community
************ Don't Forget to Kudos + me,If i helped you******************
Occasional Contributor II
Posts: 40
Registered: ‎01-05-2015

Re: system doesn't exist when licensing AP

Thanks for reply.  I will check with the distributor about the certificate-ID of new controller

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