06-11-2014 01:24 AM
Hi, I am configuring a Controller 3200XM with 5 105AP. So far all is done but I need now to see the APs, I understand that first I have to enter a Certificate ID (Controler - Licensing Tab) to make it happen but I was only provided with a document that includes the COVERED PRODUCT LIST (SKU-description of the product and Serial numbers) where I see the devices, their serial numbers and the ones of the AP Licenses as well.
So far is all what I have and I have no clue how to get the Certificate ID, could anybody give me a hint on what should I do?
06-11-2014 02:11 AM
You should start with who you purchased it from, or send an email to firstname.lastname@example.org
Aruba Customer Engineering
Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base
06-11-2014 02:27 AM
Hi thanks for your feedback, I already did contact the distributor many tiems, they seem not to understand how this works and insist that the documentation sent is what I need. I will go for your second suggestion and contact support.
06-11-2014 04:46 AM
When you buy licenses, the distributer should send the license Certificate IDs through email to the registered user/email on the purchase order. If you do not have this email and the distributer cannot help you, please email email@example.com as Colin suggests. Be prepared to give them the sales order number or customer PO so they can look it up and validate the order.
Once you have these Certificate IDs, you'll need to generate an activation key by visiting https://licensing.arubanetworks.com and matching up the serial number of your controller to the emailed Certificate ID.
Systems Engineer, Northeast USA
ACCX | ACDX | ACMX
06-11-2014 05:55 AM
Hi Guys, thanks for the advices, support already contacted me and I expect to have it solved soon... They asked me for an Aruba Sales Order Number which I hope I can get since it is provided to the reseller and not to us as final customer...