Wireless Access

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Access network design for branch, remote, outdoor, and campus locations with HPE Aruba Networking access points and mobility controllers.
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visualrf communication timed out. The service may be unavailable.

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  • 1.  visualrf communication timed out. The service may be unavailable.

    Posted May 09, 2016 05:34 AM

    Hi. 

     visualrf communication timed out.  

    How can I fix the problem?

     

    Airwave 8.0.4

        - Device  3000++

    2016-05-09_12-56-36.png

    .2016-05-09_15-54-12.png

    2016-05-09_15-43-28.png

     

     



  • 2.  RE: visualrf communication timed out. The service may be unavailable.

    MVP EXPERT
    Posted May 09, 2016 10:38 AM

    Can you confirm if the VisualRF status is running? System -> Status

     

    VisualRF Engine OK /var/log/visualrf/visualrf.log
    VisualRF Engine Disabled /var/log/visualrf/visualrf.log
    VisualRF Engine Disabled /var/log/visualrf/visualrf.log

     

    Do you see anything in the /var/log/visualrf/visualrf.log log? Could you attach/paste the output of it
    ?



  • 3.  RE: visualrf communication timed out. The service may be unavailable.

    Posted May 09, 2016 10:43 PM

    OK.

    I use it some time.
    I have attached a file to help find solutions.

    Attachment(s)

    txt
    VisualRF Engine disabled2.txt   475 KB 1 version
    txt
    VisualRF Engine OK.txt   475 KB 1 version
    txt
    VisualRF Engine disabled.txt   475 KB 1 version


  • 4.  RE: visualrf communication timed out. The service may be unavailable.

    Posted May 25, 2016 03:50 AM

    the logs contain some database en process errors, i you havent already please contact TAC (aruba support).



  • 5.  RE: visualrf communication timed out. The service may be unavailable.

    Posted May 31, 2016 02:50 PM

    We had an issue where certain calculationg for client position and heatmap generation were backing up in queue. TAC was able to get us working again.

     

    I'll second the motion - this is a job for TAC!