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Occasional Contributor I

Hi, any known issues with iphone users (iphone4 and up) constantly dropping wpa connection

Are there any known issues/bug fixes  with iphone users (iphone4 and up) constantly dropping   wpa/authenticated connection

this is on a 3200 controller ver 3.4.3.2   with  AP 125s

--just iphones.  other smartphones/brands are fine.  laptops/desktops are fine.

--problem occurs when moving and when stationary.  

--iphone users need to reset their wifi settings to get back to wifi/wpa/authenticated

--just in this bldg.  iphones are fine when out to other bldgs, sites.

--iphones drop wpa/wifi connection and goes to 4G

--i do have an Aruba TAC case open.

--could not find anything in KB

 

thanks so much

Ariel

 

 

Re: Hi, any known issues with iphone users (iphone4 and up) constantly dropping wpa connection

 

 

Not sure if this enabled under that version but do you have band steering enabled or spectrum load balancing ?

 

And under the 802.1x aaa profile do you have enabled PMKID Caching?

Thank you

Victor Fabian
Lead Mobility Engineer @ Integration Partners
AMFX | ACMX | ACDX | ACCX | CWAP | CWDP | CWNA
Occasional Contributor I

Re: Hi, any known issues with iphone users (iphone4 and up) constantly dropping wpa connection

thanks Victor,

I will find out.  are these the features that can possibly improve their connections.?

 

ariel

Guru Elite

Re: Hi, any known issues with iphone users (iphone4 and up) constantly dropping wpa connection


amalig wrote:

Are there any known issues/bug fixes  with iphone users (iphone4 and up) constantly dropping   wpa/authenticated connection

this is on a 3200 controller ver 3.4.3.2   with  AP 125s

--just iphones.  other smartphones/brands are fine.  laptops/desktops are fine.

--problem occurs when moving and when stationary.  

--iphone users need to reset their wifi settings to get back to wifi/wpa/authenticated

--just in this bldg.  iphones are fine when out to other bldgs, sites.

--iphones drop wpa/wifi connection and goes to 4G

--i do have an Aruba TAC case open.

--could not find anything in KB

 

thanks so much

Ariel

 

 


3.4.3.2 came out almost 3 years ago.  As devices get added, Aruba patches the code to improve interoperability.  You are doing the right thing working with TAC.

 



Colin Joseph
Aruba Customer Engineering

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Occasional Contributor I

Re: Hi, any known issues with iphone users (iphone4 and up) constantly dropping wpa connection

Hi Victor,

 

After monitoring for over 2 weeks,  it appears the  problem has been fixed. 

 

Resolution:  Aruba TAC  disabled OKC  and  enabled PMK

 

So, kudos to you Victor for your comment on PMK

 

I am thinking we might be able to apply this on all the  other  bldg  controllers across the University.

 

Thanks all!

 

Ariel

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