Wireless Water Cooler

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MVP
Posts: 2,898
Registered: ‎10-25-2011

How about custumer satisfaction program?

I didnt know where to post this so i post it here...

 

It would be great if you guys would do a custumer satisfaction program in which by a surveys you can send to the end custumer you can know if they are really satisfied with the partner work.
If the partner get a lot of 100% satisfactiion from their clients then they get a Custumer satisfaction logo they can display in their webpage, and can make it a marketing tool. 

Or maybe doing some sort of satisfaction levels, i dont know.
There are other vendors doing it why not aruba? it hink its a great idea.

Cheers
Carlos

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Product Manager - Aruba Networks
Alternetworks Corp
MVP
Posts: 703
Registered: ‎12-01-2010

Re: How about custumer satisfaction program?

As a customer, I'll add two points:

1. If anyone at Aruba didn't know how badly we hated working with a few of the partners we've had, they were living under a rock.

2. I'd really have liked a more formal way to officially opine about the service we get.

 

Good idea.

--Matthew

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Super Contributor I
Posts: 335
Registered: ‎03-29-2012

Re: How about custumer satisfaction program?

Hi NightShade1,

 

Thank you for your suggestion, I will be sure to pass this on to the right team.

 

Thank you!

MVP
Posts: 2,898
Registered: ‎10-25-2011

Re: How about custumer satisfaction program?

Thank you Pamelaz

 

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Product Manager - Aruba Networks
Alternetworks Corp
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