HPE IMC - Fix The Issue "Error Occurred When Accessing The MIB On Device "

By esupport posted Feb 28, 2020 06:26 PM

  
Problem:

On HPE IMC software, after adding a device, the below error is noticed under the Alarm page.

Switch model: HPE Provision/Procurve/Aruba OS switch

Description: Error occurred when accessing the MIB on device <device-name>

 



Diagnostics:

Troublehooting Steps

  • We have verified the Telnet/SSH access configuration and it is working fine.
  • We have verified the SNMP v3 configuration on the non-working switch and working switch which is identical.
  • Ran debug commands on the non-working switch and the responds are being sent to the IMC server.
  • Captured packet trace via Wireshark on windows server running IMC while performing snmp bulk get to the non-working device.
  • From the packet capture we found that IMC is getting snmp response from another IP address configured on the same switch rather than same IP.

 



Solution

Configure source IP for snmp-agent same as IP of device discovered on IMC resolved the issue

 

  • Configured the below command on HPE Provision/ProCurve/Aruba OS switch:
    • snmp-server response-source dst-ip-of-request
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