CPPM cannot connect to Aruba Activate context server

By AnandKumar Sukumar posted Jul 14, 2014 06:55 PM

  

Environment Information : This applies to CPPM 6.3 version.

 

Symptoms : We would see the below message in the Event Viewer.

rtaImage.png


Cause : This is caused because the Data interface (if data port is not configured then the traffic will go through Management interface) cannot reach the IP of Aruba activate.

NOTE: If Data port is not configured, by default all traffic goes through Management port and for the above issue management port must have access to IP of the context server .

We must have connectivity to activate.arubanetworks.com (199.27.105.184) via port 80/443
.

 

Resolution : We can create firewall rules to allow this traffic via the data port.

Question: How often does CPPM communicate with Activate.

It is a configurable option under cluster wide parameters.

rtaImage.png

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