CPPM cannot connect to Aruba Activate context server

By AnandKumar Sukumar posted Jul 14, 2014 06:55 PM


Environment Information : This applies to CPPM 6.3 version.


Symptoms : We would see the below message in the Event Viewer.


Cause : This is caused because the Data interface (if data port is not configured then the traffic will go through Management interface) cannot reach the IP of Aruba activate.

NOTE: If Data port is not configured, by default all traffic goes through Management port and for the above issue management port must have access to IP of the context server .

We must have connectivity to activate.arubanetworks.com ( via port 80/443


Resolution : We can create firewall rules to allow this traffic via the data port.

Question: How often does CPPM communicate with Activate.

It is a configurable option under cluster wide parameters.