Environment : Instant AP deployment which uses PPPoE as Uplink.
PPPoE has been configured correctly but isn't used by Instant Access Point.
Below are possible causes for PPPoE uplink not being used :
Instant AP doesn't support PPPoE configuration changes on the fly - PPPoE configuration is picked up and used on boot up. If configuration is made; a reload is needed for new PPPoE related configuration to take effect.
DHCP has higher preference - PPPoE happens in parallel to DHCP. Therefore; IAP would support either DHCP or PPPoE uplink but not both. DHCP would be given higher priority over PPPoE. Thus in spite of a PPPoE valid configuration, IAP wouldn't use it if it gets an IP address via DHCP.
The resolution for above scenarios are :
Instant AP doesn't support PPPoE configuration changes on the fly - Reload Aruba Instant Access Point after making PPPoE config change.DHCP has higher preference - Ensure DHCP is blocked on AP port so it wouldn't obtain IP via DHCPIf issue persist; please collect below command output and contact support ::
show ip interface briefshow pppoe config show pppoe status show uplink statusshow log systemshow log pppdshow tech-support
At Aruba, we believe that the most dynamic customer experiences happen at the Edge. Our mission is to deliver innovative solutions that harness data at the Edge to drive powerful business outcomes.
© Copyright 2020 Hewlett Packard Enterprise Development LPAll Rights Reserved.