What should I do if an Aruba controller or Mobility Switch is missing the TPM and/or factory certificates?

By Shyam_Moolayilkalarikkal posted Jul 03, 2014 06:33 PM

  

Question:  What should I do if an Aruba controller or Mobility Switch is missing the TPM and/or factory certificates?

 

Environment: This article applies to the Aruba 7200, 6000, 3000 and 600 series Mobility Controllers and Aruba S3500, S2500 and S1500 Mobility Switches.

 

You can determine if a controller is missing the TPM and/or factory certificates in two ways:
 

 While booting up, the controller displays the following message on the console screen.  
 

Initializing TPM and Certificates

====================== E R R O R =======================

TPM Initialization or Certificate Initialization failed.

For debug information see /tmp/deviceCertLib.log.

If this message appears even after rebooting the device

couple of times, please contact Aruba Networks.

========================================================


Output of "show tpm cert-info" command executed at the CLI prompt displays the following message:

#show tpm cert-info

Cannot get TPM and Factory Certificate Info.

TPM and/or Factory Certificates might be missing.


If you see these messages, contact Aruba Networks Global Support to process a RMA.

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Dec 29, 2017 08:04 PM

could not backup tpm in advance ?