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IAP Reboots due to warm-reset

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  • 1.  IAP Reboots due to warm-reset

    Posted Sep 17, 2020 11:46 AM

     

    Aruba Operating System Software.
    ArubaOS (MODEL: 515), Version 8.6.0.4
    Website: http://www.arubanetworks.com
    (c) Copyright 2020 Hewlett Packard Enterprise Development LP.
    Compiled on 2020-04-02 at 21:09:45 UTC (build 74969) by p4build
    FIPS Mode :disabled

    AP uptime is 32 minutes 56 seconds
    Reboot Time and Cause: AP Reboot reason: BadAddr:3a3a3038656680 PC:wlc_mutx_bw_policy_update+0x3e8/0x2838 [wl_v6] Warm-reset



  • 2.  RE: IAP Reboots due to warm-reset
    Best Answer

    EMPLOYEE
    Posted Sep 18, 2020 03:20 AM

    Can you try to upgrade to 8.7.0.0? For the 505/515 there is a chance that it will fix the issue. If you can't or don't want to blindly try upgrading, please reach out to Aruba TAC to let them investigate the logs and find the exact reboot reason.



  • 3.  RE: IAP Reboots due to warm-reset

    Posted Sep 18, 2020 07:05 AM

    Thank you Herman, I'll try that.



  • 4.  RE: IAP Reboots due to warm-reset

    Posted Mar 19, 2021 09:06 AM
    Hi, Robers ,
     I've received my customer reply recently which has this bug shown in version 8.7.0.0 as below:
    BJ-JT-CF-5F-AP-12# show ver
    Aruba Operating System Software.
    ArubaOS (MODEL: 515), Version 8.7.0.0
    Website: http://www.arubanetworks.com
    (c) Copyright 2020 Hewlett Packard Enterprise Development LP.
    Compiled on 2020-06-18 at 01:27:01 UTC (build 75915) by p4build
    FIPS Mode :disabled

    AP uptime is 3 minutes
    Reboot Time and Cause: AP Reboot reason: BadAddr:ffffffc02d3b9300 PC:0xffffffc02d3b9300 Warm-reset
    BJ-JT-CF-5F-AP-12#


    It seem that version 8.7.0.0 did't fix this bug

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    [hao] [yang]
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    Original Message


  • 5.  RE: IAP Reboots due to warm-reset

    EMPLOYEE
    Posted Mar 20, 2021 12:27 PM
    Can you try the latest? This was an old post and 8.7.0.0 was the latest release at that point. I think 8.7.1.1 is now the latests. If you still have the same issue, please work with Aruba TAC support to find a solution. I did not see if the upgrade solved the issue, it may be something different.

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    Herman Robers
    ------------------------
    If you have urgent issues, always contact your Aruba partner, distributor, or Aruba TAC Support. Check https://www.arubanetworks.com/support-services/contact-support/ for how to contact Aruba TAC. Any opinions expressed here are solely my own and not necessarily that of Hewlett Packard Enterprise or Aruba Networks.
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    Original Message