Controllerless Networks

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InstantOS & Instant AP-315 IAP Retrieve Image Failed

  • 1.  InstantOS & Instant AP-315 IAP Retrieve Image Failed

    Posted Oct 07, 2020 12:58 PM

    I am trying to update 17 315 IAP to ArubaInstant_Hercules_8.6.0.6_77124 - Current version is 8.5.0.10_76206

    When trying the automatic update, I get an error that says Retrieve Image Failed. Same when I download the firmware and manually upload it. I have a group of 2 in another office that updated just fine.

    log states

    Target : AP1


    ----------Download log start----------
    download log not available
    ----------Download log end------------
    Download status: incomplete
    ----------Upgrade log start----------
    upgrade log not available
    ----------Upgrade log end------------
    Upgrade status: upgrade status not available



  • 2.  RE: InstantOS & Instant AP-315 IAP Retrieve Image Failed

    Posted Oct 08, 2020 05:52 PM

    is the new firmware on your Airwave server? or directly from the Internet?



  • 3.  RE: InstantOS & Instant AP-315 IAP Retrieve Image Failed

    Posted 17 days ago
    i am having the same problem, it will download 100% and then give the same thing at the end

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    Tom Hatfield
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  • 4.  RE: InstantOS & Instant AP-315 IAP Retrieve Image Failed

    Posted 17 days ago
    Have you taken a look to see if the traffic from the AP to your client, or out to the internet is being blocked somehow? There may be some ports getting blocked...

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    Dustin Burns
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