I have recently inherited an Aruba AP wireless setup.
I have never used Aruba AP's before
I have 9 AP's in the building but every now and again some users cannot connect to the SSID's but the AP's can be pinged and are online.
Any help is much appriciated. please see below for the config
version 184.108.40.206-8.6.0virtual-controller-country IEvirtual-controller-key 6266b38c01bc0dd2ad0178acb84200ed81a6bd4349d3ef2bb7name SetMeUp-C1:98:22terminal-accessclock timezone none 00 00rf-band all
allowed-ap b8:3a:allowed-ap b8:3a:allowed-ap b8:3a:allowed-ap b8:3a:allowed-ap b8:3a:allowed-ap b8:3a:allowed-ap b8:3a:allowed-ap b8:3a:allowed-ap b8:3a:allowed-ap b8:3a:allowed-ap b8:3a:allowed-ap b8:3a:
armwide-bands 5ghzmin-tx-power 12max-tx-power 18band-steering-mode prefer-5ghzair-time-fairness-mode default-accesschannel-quality-aware-arm-disableclient-awarescanningclient-match
rf dot11g-radio-profilemax-distance 0max-tx-power 9min-tx-power 6disable-arm-wids-functions offfree-channel-index 40
rf dot11a-radio-profilemax-distance 0max-tx-power 18min-tx-power 12disable-arm-wids-functions off
syslog-level warn ap-debugsyslog-level warn networksyslog-level warn securitysyslog-level warn systemsyslog-level warn usersyslog-level warn user-debugsyslog-level warn wireless
Do you see any pattern on the disconnects?
Is it any specific type of client/hardware?
Can you post your SSID configuration?
I can't see any pattern.
i have attached my SSID and ARM settings
What is the exact firmware version installed on the cluster?
What are the types of devices / OS affected ?
They are Windows 10 Laptops
NameAruba Operating System SoftwareType505Build Time2020-04-02 23:31:33 UTC (build 74969) by p4buildVersion220.127.116.11
Current Version 18.104.22.168_74969
Here's what I reccomend...
1. Disable HIGH EFFICIENCY on the SSID
Your settings on the radios appear to be good, no changes required.
Check with the laptop vendor for any updated wireless drivers.
2. If the disconnects are still occuring, check for a firmware upgrade on the AP's.
If all else fails, you're going to have to contact TAC to open a case.
Thanks a million for all your help.
I have disabled High Efficiency and will reply with the results in a few days. Having read up on it, it looks like it could be the cause of the issue.
I'll let you know. Thanks again
did that help?
is the issue resolved?
Issue is resolved High Effiency was the cause of the problem.
Thanks so much for the help
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