I have a small Aruba Instant network consisting of two 315s. It has been reliable and without issues since I installed it 18 months ago. I'm having difficulty connecting an Arlo Pro 4 Wireless camera.
By design, this camera connects directly to Wi-Fi (without a base station that many Wi-Fi cameras have). Once connected to the designated SSID on the Instant network, it continuously disconnects and reconnects from Wi-Fi. You can ping the device, which will respond for 3-4 packets, and then it will disconnect from Wi-Fi for 10-15 seconds, at which point the cycle repeats. Because of the "6 month without recharge" battery in the camera, I suspect power management may be the issue, but I am uncertain. The camera connects (and stays connected) on Wi-Fi offered by an Arris device, so the camera does not appear to be defective.
Current firmware on the Instant is 220.127.116.11_78245, but this was also happening with 18.104.22.168_78215.
I've tried both wmm-uapsd-disable and rx-ampdu-agg-disable on the wlan ssid-profile. I am unsure what else I should try. What logging commands might help diagnose the issue? Has anyone resolved a similar issue?
I would be curious to know the 802.11 particulars of the Arris device where this STA works.To follow Herman's comments, there is likely some difference that this client does not like, power saving is indeed a logical possibility, as well as the mentioned standards.One needs to understand why the client is disconnecting.IAP commands:# baseline of the 802.11 STAshow client debugshow ap association# Some historical data:show ap debug authshow ap debug mgmt-framesshow ap debug client-frame-history client-mac <STA MAC>show ap debug client-stats <STA MAC> <BSSID># near real-time providing some of the best data:show ap debug client-table | inc <STA MAC># if the issue appears at the higher layers, for example DHCP not working, or IPV4 working butthe device disconnects 802.11 because higher layers are not working, a packet capture might help.# packet capture within the IAP where the STA is connecteddebug pkt match mac <MACADDR:mac>debug pkt dump (CTRL Q to quit)Here, one can obtain an idea how the client is connecting (frequency, standard used, etc..). the client statsmay give a clue as to what is going wrong. the management frame data may show the last event before disconnect.Hope this helps.
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