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Smart TV internet issue when connected to aruba AP

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  • 1.  Smart TV internet issue when connected to aruba AP

    Posted Dec 02, 2020 06:59 AM
    Hello All,

    We have a controllerless aruba instant IAP network consisted from 23 APs. Internet working fine on mobile phones and laptops, but when connecting a smarttv via wireless (using aruba aps), the tv connects successfully, but after like 10-15 minutes the tv losses internet connectivity but still it is connected to the ap. There is also a sound system that we connect it via wireless, facing the same problem. Something worth mentioning, that i viewed the ap which the tv is connected to, it shows high utilization ( about 80 %), knowing that only tv is connected to it.

    The aps are indoor AP-303 model , we have one AP-365 outdoor. Software version is ArubaInstant_Ursa_8.7.1.0_77203

    Hope somebody helps out with this.

    Thank you.

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    mohammad shamseddine
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  • 2.  RE: Smart TV internet issue when connected to aruba AP

    Posted Jan 03, 2021 10:55 PM
    when TV looses internet connectivity are you able to ping it on local network?

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    Luis Lopes
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    Original Message


  • 3.  RE: Smart TV internet issue when connected to aruba AP

    Posted Jan 07, 2021 05:09 AM
    Yes the TV is still reachable on the network

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    mohammad shamseddine
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    Original Message


  • 4.  RE: Smart TV internet issue when connected to aruba AP

    Posted Jan 07, 2021 05:35 AM
    Are you sure that you have only 1 DHCP server active into the network?

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    Luis Lopes
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    Original Message


  • 5.  RE: Smart TV internet issue when connected to aruba AP

    Posted Mar 25, 2021 06:14 AM
    the tv is assigned static ip address , outside the scope of dhcp server

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    mohammad shamseddine
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    Original Message


  • 6.  RE: Smart TV internet issue when connected to aruba AP

    EMPLOYEE
    Posted Mar 26, 2021 03:08 AM
    One thing to try to having something ping the TV every 10 seconds.  Does it still loose connectivity after 10 mins?

    Slightly different but similar was my FireTV.  I had no end of problems with that.  Once I disabled dot11k on the ssid it has been rock solid every since.  That could be worth a try.

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    Michael Clarke (Aruba)
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    Original Message


  • 7.  RE: Smart TV internet issue when connected to aruba AP

    Posted Mar 29, 2021 11:02 AM

    I had a similar issue in the past, but it disconnects after 1 min, the solution was to disable broadcast filtering on the 2.4 network I created for the smart things ( TV, Speakers and smart gadgets).



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    Tamby Qunash
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    Original Message