Do you have active support on that AP? That is required to download from the support portal.
You should be able to download the '
factory image' without a contract, and possibly from there, you may be able to use the in-product update to get to a newer release.
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Herman Robers
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If you have urgent issues, always contact your Aruba partner, distributor, or Aruba TAC Support. Check
https://www.arubanetworks.com/support-services/contact-support/ for how to contact Aruba TAC. Any opinions expressed here are solely my own and not necessarily that of Hewlett Packard Enterprise or Aruba Networks.
In case your problem is solved, please invest the time to post a follow-up with the information on how you solved it. Others can benefit from that.
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Original Message:
Sent: Aug 25, 2021 07:55 AM
From: rob rancans
Subject: Unable to download Aruba 103 latest firmware
Hi all
I'm trying to download Pegasus 6.5.4.20 for a 103 while logged in to the support portal
I see a 'Unable to download file... we will contact to in 2 business days' message but this has been going on for a week?
Cheers
Rob
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rob rancans
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