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iap115 network: one AP at a time is loosing internet connectivity

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  • 1.  iap115 network: one AP at a time is loosing internet connectivity

    Posted Sep 07, 2021 10:15 AM
    Hi
    recently we have had a lot of problems with our iap 115 network. one AP at a time looses connectivity. all client looses internet, but they dont switch AP. They stick to the misfunctioning AP. After some minuts the internet is back, or we can restart the ap, and the internet is back. As part of the troubleshooting i have upgraded to version 6.5.4.20_80109 recently, but it dosent seem to help. We also got new backbone switches because we thought the isssue were there. It helped a little, but the problem is still there.

    We have tried out different configuration for broadcastfiltering and minimum and maximum transmit power, and also clientmatch or not.

    anyone who have an idea for the best configuration for these parameters, or maybe some other fix. 

    we cant see why this happends. Maybe a lot of new clients with new OS ....?? no problems last schoolyear.

    kind regards Thomas Jørgensen

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    Thomas J�rgensen
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  • 2.  RE: iap115 network: one AP at a time is loosing internet connectivity

    Posted Sep 07, 2021 08:32 PM
    when you say the users lose internet connectivity, it could be caused by so many thing like
    - WiFi Association issues
    - Authentication issues
    - DNS name resultiion
    - DHCP issues
    - LAN switch issues (VLAN, ACL, etc)
    - routing issues with the router.

    most of them are not WiFi related. you need to narrow it down.


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    Any opinions expressed here are solely my own and not necessarily that of Hewlett Packard Enterprise or Aruba.
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  • 3.  RE: iap115 network: one AP at a time is loosing internet connectivity

    Posted Sep 08, 2021 03:32 AM
    Hi
    Im sure its related to wifi association. Maybe too much traffic on one ap and they dont handle to roam clients effectively.
    kind regards Thomas J.

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    Thomas J�rgensen
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  • 4.  RE: iap115 network: one AP at a time is loosing internet connectivity

    Posted Sep 08, 2021 04:25 AM
    Best to work with your Aruba partner or Aruba Support in that case. Based on the available information, without having access to the environment, configuration and logging, it is hard to provide an answer.

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    Herman Robers
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    If you have urgent issues, always contact your Aruba partner, distributor, or Aruba TAC Support. Check https://www.arubanetworks.com/support-services/contact-support/ for how to contact Aruba TAC. Any opinions expressed here are solely my own and not necessarily that of Hewlett Packard Enterprise or Aruba Networks.

    In case your problem is solved, please invest the time to post a follow-up with the information on how you solved it. Others can benefit from that.
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