Yes. We have several types of devices that connect with no problems such as tablets, phones, laptops, thermostats, printers, etc. I have tried 2 different echos with the same results. I have tried both Samsung and apple phones and the computer for setup. The point of failure comes as it is trying to connect to the SSID. I can see from central that the echo gets issued an IP address but Alexa always comes back and says unable to connect. I have tried to set it up with a static IP, I have changed the authentication types around, I have tried airplay, I have tried turning off the 2.4 then 5, changed the channels to different ones....nothing has worked. The only thing I can think of now is the security appliance blocking a port or some obscure setting that I don't have set. Any advice would be appreciated.
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When I view the traffic on Central, I can see there are packets moving when I try to connect this Echo. I also see it on the Sophos security appliance too but only briefly. It tries to hit a couple IP's then drops.
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