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clearpass OnGuard and Mac Big Sur

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  • 1.  clearpass OnGuard and Mac Big Sur

    Posted Nov 16, 2020 05:47 PM

    After upgrading to Mac OS Big Sur, Clear Pass OnGuard will no longer connect to the server. The log shows the message "ClearPass server is unreachable."

    Is there any solution to this?

    It is odd that as long as Big Sur has been in beta, Aruba did not address this prior to release.


    john brooks

  • 2.  RE: clearpass OnGuard and Mac Big Sur

    Posted Nov 17, 2020 04:25 AM

    Unfortunately what has happened a few times in the past is that between the Beta and release of new Mac/IOS versions significant changes are done so just testing with the beta versions is no guarantee that everything works with the released version.

    I heard that OnGuard on Big Sur has been successfully tested with ClearPass 6.8.7 and an upcoming 6.9 (6.9.4?) should be tested with Big Sur as well. What is still unknown is support for the new hardware with the M1 processor, as our labs did not have that hardware, but for Intel Macbooks 6.8.7 is expected to work.

    Please reach out to Aruba TAC if you need a more definitive answer or guidance, or if you are on ClearPass 6.8.7 and see your described issues.

    Herman Robers
    If you have urgent issues, always contact your Aruba partner, distributor or Aruba TAC Support. Check for how to contact Aruba TAC.

  • 3.  RE: clearpass OnGuard and Mac Big Sur

    Posted Dec 02, 2020 12:43 AM
    Same problem.Thanks to community to help us PrepaidCardStatus

    Harris William