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Clearpass hard disk serial number

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  • 1.  Clearpass hard disk serial number

    Posted Oct 12, 2021 11:56 AM
    Hi. Can i know how to retrieve clearpass hard disk serial number using cli?

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    Grace See
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  • 2.  RE: Clearpass hard disk serial number

    Posted Oct 12, 2021 11:59 AM
    from the main Policy Manager web page, in the bottom right corner you have the cppm version number  which is also a URL. Click on it and it should tell you what the serial number is
    A

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    Alex Sharaz
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  • 3.  RE: Clearpass hard disk serial number

    Posted Oct 13, 2021 02:32 AM
    Hi Alex, that is the cppm serial number right? What i want is the hard disk serial number in this cppm appliance. Do you have any clue on how to get it?

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    Grace See
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  • 4.  RE: Clearpass hard disk serial number

    Posted Oct 14, 2021 08:45 AM
    The following may work. If you run a 'Collect Logs' from the System Manager, and unpack the resulting file, you will get a file structure that has a directory like: tmpXXXXX/SystemLogs/var/log/ and in that SystemLogs/var/log/ there is a file named dmesg which has the boot logs.

    Search in there for the part:
    [    2.153871] scsi 2:0:0:0: Direct-Access     VMware   Virtual disk     1.0  PQ: 0 ANSI: 2
    [    2.155854] ata1.00: ATAPI: VMware Virtual IDE CDROM Drive, 00000001, max UDMA/33
    [    2.159019] scsi target2:0:0: Beginning Domain Validation
    [    2.159545] scsi target2:0:0: Domain Validation skipping write tests
    [    2.159546] scsi target2:0:0: Ending Domain Validation
    [    2.159567] scsi target2:0:0: FAST-40 WIDE SCSI 80.0 MB/s ST (25 ns, offset 127)
    [    2.160046] scsi 2:0:1:0: Direct-Access     VMware   Virtual disk     1.0  PQ: 0 ANSI: 2
    [    2.160545] scsi: waiting for bus probes to complete ...
    [    2.171014] scsi target2:0:1: Beginning Domain Validation
    [    2.171722] scsi target2:0:1: Domain Validation skipping write tests
    [    2.171724] scsi target2:0:1: Ending Domain Validation
    [    2.171769] scsi target2:0:1: FAST-40 WIDE SCSI 80.0 MB/s ST (25 ns, offset 127)
    [    2.174183] scsi 0:0:0:0: CD-ROM            NECVMWar VMware IDE CDR00 1.00 PQ: 0 ANSI: 5
    [    2.183354] sd 2:0:0:0: [sda] 62914560 512-byte logical blocks: (32.2 GB/30.0 GiB)
    [    2.183412] sd 2:0:0:0: [sda] Write Protect is off
    [    2.183413] sd 2:0:0:0: [sda] Mode Sense: 31 00 00 00
    [    2.183432] sd 2:0:1:0: [sdb] 251658240 512-byte logical blocks: (129 GB/120 GiB)
    [    2.183507] sd 2:0:1:0: [sdb] Write Protect is off
    [    2.183508] sd 2:0:1:0: [sdb] Mode Sense: 31 00 00 00
    [    2.183554] sd 2:0:1:0: [sdb] Cache data unavailable
    [    2.183555] sd 2:0:1:0: [sdb] Assuming drive cache: write through
    [    2.183586] sd 2:0:0:0: [sda] Cache data unavailable
    [    2.183587] sd 2:0:0:0: [sda] Assuming drive cache: write through​


    Where it in my output (for a VM) shows:

    [    2.153871] scsi 2:0:0:0: Direct-Access     VMware   Virtual disk     1.0  PQ: 0 ANSI: 2
    [    2.160046] scsi 2:0:1:0: Direct-Access     VMware   Virtual disk     1.0  PQ: 0 ANSI: 2
    if there is a physical disk, it will show the type and serial number there (or in a few lines around it).

    Not sure what you need the harddisk serial number for, as hardware replacement should go through TAC.

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    Herman Robers
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    If you have urgent issues, always contact your Aruba partner, distributor, or Aruba TAC Support. Check https://www.arubanetworks.com/support-services/contact-support/ for how to contact Aruba TAC. Any opinions expressed here are solely my own and not necessarily that of Hewlett Packard Enterprise or Aruba Networks.

    In case your problem is solved, please invest the time to post a follow-up with the information on how you solved it. Others can benefit from that.
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  • 5.  RE: Clearpass hard disk serial number

    Posted Oct 14, 2021 09:19 AM
    Yup that’s the appliance serial number




  • 6.  RE: Clearpass hard disk serial number

    Posted Oct 15, 2021 05:59 AM
    Thanks for the reply. Can I know is it logging in using appadmin account to run the command? And also what is the command used?

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    Grace See
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  • 7.  RE: Clearpass hard disk serial number

    Posted Oct 15, 2021 07:13 AM
    The Collect Logs option is from the WebUI under Server Manager.

    Here is a video on where the option is, with the big exception that is to collect packets and disables all the logging and config, to get that file leave the default options during collect logs:


    ------------------------------
    Herman Robers
    ------------------------
    If you have urgent issues, always contact your Aruba partner, distributor, or Aruba TAC Support. Check https://www.arubanetworks.com/support-services/contact-support/ for how to contact Aruba TAC. Any opinions expressed here are solely my own and not necessarily that of Hewlett Packard Enterprise or Aruba Networks.

    In case your problem is solved, please invest the time to post a follow-up with the information on how you solved it. Others can benefit from that.
    ------------------------------



  • 8.  RE: Clearpass hard disk serial number

    Posted Oct 23, 2021 11:44 PM
    Under the collect logs option, I only selected system logs. However, there is no dmesg file in tmpXXXXX/SystemLogs/var/log/ folder. Any idea why is that so?

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    Grace See
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  • 9.  RE: Clearpass hard disk serial number

    Posted Oct 25, 2021 06:29 AM
    Can you try with all 4 options in the screenshot above? That is what I tried. If it is still not there, you can reach out to Aruba TAC and let them have a look through remote support as they can get deeper into the system and check other things.

    ------------------------------
    Herman Robers
    ------------------------
    If you have urgent issues, always contact your Aruba partner, distributor, or Aruba TAC Support. Check https://www.arubanetworks.com/support-services/contact-support/ for how to contact Aruba TAC. Any opinions expressed here are solely my own and not necessarily that of Hewlett Packard Enterprise or Aruba Networks.

    In case your problem is solved, please invest the time to post a follow-up with the information on how you solved it. Others can benefit from that.
    ------------------------------