I would run a trace from the browser, with the developer tools, so you can see what requests are done and at what point in the process the delays are introduced.
Then, I would run a
packet capture on the ClearPass server to see if the authentications to your SLDAP server are going out as expected, or if there might be misconfigured servers or so.
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Herman Robers
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If you have urgent issues, always contact your Aruba partner, distributor, or Aruba TAC Support. Check
https://www.arubanetworks.com/support-services/contact-support/ for how to contact Aruba TAC. Any opinions expressed here are solely my own and not necessarily that of Hewlett Packard Enterprise or Aruba Networks.
In case your problem is solved, please invest the time to post a follow-up with the information on how you solved it. Others can benefit from that.
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Original Message:
Sent: Jan 14, 2022 01:34 AM
From: Asela Abhayapala
Subject: Clearpass onboarding - web browser hanging /freeze issue
Hi All,
I have an occasional issue of browser hanging / freeze after submit user name/password. grey out "processing" button. Sometime this will eventually go to next step after 10+ minutes. other times never proceed to next step. This is random and will happen in all OS devices. This will happen about 25% of time, rest work quick and onboard properly.
TAC had a look at configs and logs but couldn't find any issues.
Onboard setup is with google SLDAP.
anyone else observe this ? Any pointer will help.
thanks in advance
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Asela Abhayapala
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