I would speak to TAC for that as they can have a look or get your request sent to the responsible team. I have not heard from such an issue before... could it be that you have entered the credentials somehere (like in ClearPass) for updates, and that is hammering with an old password causing a password lockout?
If you don't have access to ASP to open a ticket online, call them (numbers in the link in my signature).
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Herman Robers
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If you have urgent issues, always contact your Aruba partner, distributor, or Aruba TAC Support. Check
https://www.arubanetworks.com/support-services/contact-support/ for how to contact Aruba TAC. Any opinions expressed here are solely my own and not necessarily that of Hewlett Packard Enterprise or Aruba Networks.
In case your problem is solved, please invest the time to post a follow-up with the information on how you solved it. Others can benefit from that.
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Original Message:
Sent: May 04, 2022 09:39 AM
From: Alex Sharaz
Subject: ASP.arubanetworks.com support details
We do for out own stuff but for licensing , tac case submission, device registration we can all see stuff
Doesn't get round fact that. We have to keep saying we've forgotten
Our password when we use a password manager and know we're putting in correct credentials and are still getting kicked off
A
Sent from my iPhone
Original Message:
Sent: 5/4/2022 9:05:00 AM
From: cjoseph
Subject: RE: ASP.arubanetworks.com support details
It sounds like you should have individual accounts, to me.
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Any opinions expressed here are solely my own and not necessarily that of Hewlett Packard Enterprise or Aruba Networks.
Original Message:
Sent: May 04, 2022 07:14 AM
From: Alex Sharaz
Subject: ASP.arubanetworks.com support details
Apologies for not applicble post but this is driving us mad!
We have a work account used by a whole team to access asp.arubanetworks.com which allows everyone in the team to have visibility of everything that sgoing on.
Problem is that login password constantly becomes invalid . we seem to have an endless cycle of
Reset password
log on with password - everything works
go back a day or so later and password invalid again
go back to top
This a real pain
And talking to ex colleagues we're not alone
Theres only 3 of us using this account and no one is changing it on the fly
anyone point us to some support for the asp.arubaneteorks.com site ?
Rgds
Alex
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Alex Sharaz
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