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Controller and CLI shows AP as UP, Airwave is showing Down, Visual RF is also showing down red?

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  • 1.  Controller and CLI shows AP as UP, Airwave is showing Down, Visual RF is also showing down red?

    Posted Jul 15, 2021 03:40 PM
    WHats going on? Polling issues?

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    Eddie Peterson
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  • 2.  RE: Controller and CLI shows AP as UP, Airwave is showing Down, Visual RF is also showing down red?

    Posted Jul 15, 2021 03:41 PM
    Only few AP are being shown down on Airwave but up on controllers , out of 500+ AP's

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    Eddie Peterson
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    Original Message


  • 3.  RE: Controller and CLI shows AP as UP, Airwave is showing Down, Visual RF is also showing down red?

    EMPLOYEE
    Posted Jul 15, 2021 05:31 PM
    Possibly polling issues. Any network drops between Airwave and controller? Also, check System > Performance page if the CPU, mem or disk usage is overwhelmed and can cause performance issue on the server.

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    Gowri Sankar Amujuri
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    Original Message


  • 4.  RE: Controller and CLI shows AP as UP, Airwave is showing Down, Visual RF is also showing down red?

    MVP EXPERT
    Posted Jul 16, 2021 09:33 AM
    Can you also check on AirWave if the SNMP string is configured correctly for the controller within AirWave? The Status should say OK (Up) as opposed to a SNMP/SSH/ICMP failure. If there is an issue with AirWave polling the controller you will have invalid data. Also ensure that within the Group configuration for the Controller AMON is set to be preferred over SNMP.

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    Craig Syme
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    Original Message


  • 5.  RE: Controller and CLI shows AP as UP, Airwave is showing Down, Visual RF is also showing down red?

    Posted Jul 16, 2021 10:56 AM
    The Controller and Airwave is on same subnet connected to same switch. No Network Drops.
    The CPU and Mem looks good.

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    Eddie Peterson
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    Original Message


  • 6.  RE: Controller and CLI shows AP as UP, Airwave is showing Down, Visual RF is also showing down red?

    EMPLOYEE
    Posted Jul 19, 2021 10:52 AM
    Then possible RabbiMQ message bus has an issue which needs a restart. If the devices still show down in AMP, a quick fix can be restart AWMS from System > Status page. For root cause or if they still show down post restart of services, please open TAC case to check the logs

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    Gowri Sankar Amujuri
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    Original Message