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AC log image mismatch

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  • 1.  AC log image mismatch

    Posted Jan 08, 2022 05:18 AM
    hi dear
       i have 9004 + 515，version is 8.7.1.7，but one ap not go to ac，
       this is log：
    mismatch. bootfile is arm64.ari, build string is ArubaOS version 8.7.1.7-8.7.1.7 for Draco (p4build@pr-hpn-build07) (gcc version 5.3.0 (Buildroot 2016.02) ) #82184 SMP Thu Nov 11 21:09:02 UTC 2021.
    Jan 8 17:47:40 stm[5863]: <399803> <5863> <ERRS> |stm| An internal system error has occurred at file sapm_ap_mgmt.c function sapm_proc_hello_req line 20063 error AP: 6c:c4:9f:c0:3f:4c image version mismatch. bootfile is arm64.ari, build string is ArubaOS version 8.7.1.7-8.7.1.7 for Draco (p4build@pr-hpn-build07) (gcc version 5.3.0 (Buildroot 2016.02) ) #82184 SMP Thu Nov 11 21:09:02 UTC 2021.
    Jan 8 17:47:45 stm[5863]: <399803> <5863> <ERRS> |stm| An internal system error has occurred at file sapm_ap_mgmt.c function sapm_proc_hello_req line 20063 error AP: 6c:c4:9f:c0:3f:4c image version mismatch. bootfile is arm64.ari, build string is ArubaOS version 8.7.1.7-8.7.1.7 for Draco (p4build@pr-hpn-build07) (gcc version 5.3.0 (Buildroot 2016.02) ) #82184 SMP Thu Nov 11 21:09:02 UTC 2021.

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    leo ma
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  • 2.  RE: AC log image mismatch
    Best Answer

    EMPLOYEE
    Posted Jan 10, 2022 04:27 AM
    As I see a double version number, 8.7.1.7-8.7.1.7, it looks like the AP is running Instant firmware. If it does, and come up you may run an AP convert to controller manually (though it should work automatically for the AP515).

    Or reach out to TAC if you can't solve it.

    ------------------------------
    Herman Robers
    ------------------------
    If you have urgent issues, always contact your Aruba partner, distributor, or Aruba TAC Support. Check https://www.arubanetworks.com/support-services/contact-support/ for how to contact Aruba TAC. Any opinions expressed here are solely my own and not necessarily that of Hewlett Packard Enterprise or Aruba Networks.

    In case your problem is solved, please invest the time to post a follow-up with the information on how you solved it. Others can benefit from that.
    ------------------------------

    Original Message


  • 3.  RE: AC log image mismatch

    Posted Jan 10, 2022 07:15 PM
    Yes, I manually converted the cap, but still getting an error。

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    leo ma
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    Original Message


  • 4.  RE: AC log image mismatch

    EMPLOYEE
    Posted Jan 11, 2022 03:22 AM
    Maybe best to consult Aruba Support to have them look at the messages and your deployment. Do you have enough licenses? I believe that for firmware downloads you need enough licenses as well, and if all are taken, the firmware download may be rejected. You could try by turning of a few other APs and see if the AP comes online.

    ------------------------------
    Herman Robers
    ------------------------
    If you have urgent issues, always contact your Aruba partner, distributor, or Aruba TAC Support. Check https://www.arubanetworks.com/support-services/contact-support/ for how to contact Aruba TAC. Any opinions expressed here are solely my own and not necessarily that of Hewlett Packard Enterprise or Aruba Networks.

    In case your problem is solved, please invest the time to post a follow-up with the information on how you solved it. Others can benefit from that.
    ------------------------------

    Original Message