Cloud Managed Networks

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AP365 - stuck as virtual controller

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  • 1.  AP365 - stuck as virtual controller

    Posted Sep 21, 2020 04:04 AM

    Hi,

     

    Actually I have an issue while trying to configure AP-365RW to Aruba Central.

     

    I have already added the device in Inventory on Central but it is not appearing on same.

     

    And when I connect to SetMeUp, I'm redirected to the Virtual Controller UI.

     

    Can you help & advise


    #AP365
    #AP365


  • 2.  RE: AP365 - stuck as virtual controller

    Posted Sep 21, 2020 04:11 AM

    Does the AP365 have access to the Internet? It will need a working DNS also assigned to the AP365 as well. Have you also assigned a subscription to the device in Central as well?


    Run the below to confirm if the AP365 can reach Central.

     

    https://www.arubanetworks.com/techdocs/CLI-Bank/Content/instant-cli/sh-ap-debug-cs.htm



  • 3.  RE: AP365 - stuck as virtual controller

    Posted Sep 21, 2020 06:16 AM

    Yes it does have internet connection & also subscribed it on central.

     

    bc:9f:e4:c0:84:40# show ap debug cloud-server

    IAP mgmt mode :local-mgmt
    cloud config recved :FALSE
    autojoin mode :disable
    state diff :disable
    Device Cert status :SUCCESS

     

     

     

     

     



  • 4.  RE: AP365 - stuck as virtual controller

    Posted Sep 21, 2020 06:30 AM

    Yeah, it is showing as local-mgmt. Are you able to provide the output of show log provision? Also what is the firmware version you are running on the AP365? There was a notification that certain IAPs shipped with Certificates which may have expired and will fail to connect to Central.

     

    ARUBA-SA-20191219-PLVL08 - Aruba IAP Certificate Expiry (Rev-3) - Thursday, December 19, 2019 



  • 5.  RE: AP365 - stuck as virtual controller

    Posted Sep 21, 2020 08:54 AM

    Firmware version: ArubaOS Version 6.5.4.3-6.5.4.3 (build 61959 / label #61959)

     


    bc:9f:e4:c0:84:40# show log provision

    Provisioning Log
    ----------------
    Time State Type Log Message
    ---- ----- ---- -----------
    Mon Sep 21 12:46:04 2020 UAP ADP Warning ADP info: Not CAP-only sku
    Mon Sep 21 12:46:06 2020 DHCP Option In progress Performing DHCP discovery
    Mon Sep 21 12:46:06 2020 DHCP Option In progress DHCP lease of 192.168.75.71 obtained, lease time 259200 seconds
    Mon Sep 21 12:46:23 2020 UAP ADP Warning ADP info: Trying DNS to server aruba-master
    Mon Sep 21 12:46:23 2020 UAP ADP Warning ADP info: getaddrinfo: Name or service not known
    Mon Sep 21 12:46:28 2020 UAP ADP Warning ADP info: Trying DNS to server aruba-master
    Mon Sep 21 12:46:28 2020 UAP ADP Warning ADP info: getaddrinfo: Name or service not known
    Mon Sep 21 12:46:33 2020 UAP ADP Warning ADP info: Trying DNS to server aruba-master
    Mon Sep 21 12:46:33 2020 UAP ADP Warning ADP info: getaddrinfo: Name or service not known
    Mon Sep 21 12:46:39 2020 UAP ADP Warning ADP info: Trying DNS to server aruba-master
    Mon Sep 21 12:46:39 2020 UAP ADP Warning ADP info: getaddrinfo: Name or service not known
    Mon Sep 21 12:46:44 2020 UAP ADP Warning ADP info: Trying DNS to server aruba-master
    Mon Sep 21 12:46:44 2020 UAP ADP Warning ADP info: getaddrinfo: Name or service not known
    Mon Sep 21 12:46:49 2020 UAP ADP Warning ADP info: Trying DNS to server aruba-master
    Mon Sep 21 12:46:49 2020 UAP ADP Warning ADP info: getaddrinfo: Name or service not known
    Mon Sep 21 12:46:54 2020 UAP ADP Warning ADP info: Trying DNS to server aruba-master
    Mon Sep 21 12:46:54 2020 UAP ADP Warning ADP info: getaddrinfo: Name or service not known
    Mon Sep 21 12:46:59 2020 UAP ADP Warning ADP info: Trying DNS to server aruba-master
    Mon Sep 21 12:46:59 2020 UAP ADP Warning ADP info: getaddrinfo: Name or service not known
    Mon Sep 21 12:47:04 2020 UAP ADP Warning ADP info: Trying DNS to server aruba-master
    Mon Sep 21 12:47:04 2020 UAP ADP Warning ADP info: getaddrinfo: Name or service not known
    Mon Sep 21 12:47:09 2020 UAP ADP Warning ADP info: Trying DNS to server aruba-master
    Mon Sep 21 12:47:09 2020 UAP ADP Warning ADP info: getaddrinfo: Name or service not known
    Mon Sep 21 12:47:14 2020 UAP ADP Warning ADP info: Trying DNS to server aruba-master
    Mon Sep 21 12:47:14 2020 UAP ADP Warning ADP info: getaddrinfo: Name or service not known
    Mon Sep 21 12:47:19 2020 UAP ADP Warning ADP info: Trying DNS to server aruba-master
    Mon Sep 21 12:47:19 2020 UAP ADP Warning ADP info: ADP Failed: Re-booting
    Mon Sep 21 12:47:19 2020 UAP ADP Warning ADP info: getaddrinfo: Name or service not known
    Mon Sep 21 12:47:51 2020 UAP ADP Failed ADP error: /tmp/master_ip does not exist
    Mon Sep 21 12:48:55 2020 Activate In progress Attempting provisioning via Activate server: device.arubanetworks.com
    Mon Sep 21 12:48:56 2020 Activate Failed Before date error while loading local CA cert or establishing ssl connection
    Mon Sep 21 12:48:56 2020 Activate Failed Provisioning failed: received an empty response from Activate server, aborting provisioning
    Mon Sep 21 12:49:58 2020 Activate In progress Attempting provisioning via Activate server: device.arubanetworks.com
    Mon Sep 21 12:49:58 2020 Activate Failed Before date error while loading local CA cert or establishing ssl connection
    Mon Sep 21 12:49:58 2020 Activate Failed Provisioning failed: received an empty response from Activate server, aborting provisioning
    Mon Sep 21 12:51:58 2020 Activate In progress Attempting provisioning via Activate server: device.arubanetworks.com
    bc:9f:e4:c0:84:40# ping 8.8.8.8
    Press 'q' to abort.
    PING 8.8.8.8 (8.8.8.8): 56 data bytes
    64 bytes from 8.8.8.8: icmp_seq=0 ttl=118 time=38.7 ms
    64 bytes from 8.8.8.8: icmp_seq=1 ttl=118 time=41.5 ms
    64 bytes from 8.8.8.8: icmp_seq=2 ttl=118 time=38.3 ms
    64 bytes from 8.8.8.8: icmp_seq=3 ttl=118 time=39.2 ms
    64 bytes from 8.8.8.8: icmp_seq=4 ttl=118 time=38.3 ms

    --- 8.8.8.8 ping statistics ---
    5 packets transmitted, 5 packets received, 0% packet loss
    round-trip min/avg/max = 38.3/39.2/41.5 ms

     

     



  • 6.  RE: AP365 - stuck as virtual controller
    Best Answer

    Posted Sep 21, 2020 08:59 AM

    You've hit the cert issue as mentioned, upgrade the firmware to a supported version.

     

    Mon Sep 21 12:49:58 2020 Activate Failed Before date error while loading local CA cert or establishing ssl connection


  • 7.  RE: AP365 - stuck as virtual controller

    Posted Sep 21, 2020 09:36 AM

    I checked my other AP firmware version and downloaded same & it WORKED!!

     

    By the way, is there any chance that Aruba AP upgrades by itself, because the other ones, I did not need to upgrade them and on central I could see they were already on version 8.6.0.5.

     

    Many thanks buddy. ✌



  • 8.  RE: AP365 - stuck as virtual controller

    Posted Sep 21, 2020 09:39 AM

    If they are part of the same broadcast domain and and of the same class, they will upgrade automatically. You can always configure firmware compliance to ensure that all APs are running a required version.

     

    https://help.central.arubanetworks.com/latest/documentation/online_help/content/nms/maintenance/device-firmware-upgrade.htm

     

    And glad it is all sorted now



  • 9.  RE: AP365 - stuck as virtual controller

    Posted Sep 21, 2020 09:50 AM

    Well noted Craig.

     

    Many thanks.