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Aruba Activate - add multiple devices?

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  • 1.  Aruba Activate - add multiple devices?

    Posted Feb 01, 2021 11:18 AM
    Hey all,

    Our organisation has finally gotten our Aruba Activate account sorted after using Aruba products for several years.

    However, in all the documentation I've come across so far, it mentions how to add the devices into Activate by getting the cloud activation key and MAC address to add the device.

    However, we have several hundred devices placed around various sites and staff homes so collecting this would be a challenge let alone time-consuming.

    What would be the most efficient process to have all our devices added to Activate? The purchasing of the device spans a couple of years and were through an NMS reseller so we also have that challenge of the stocktake.

    It's unknown when or if we'll need to get more devices so we may stick with the stuff we have and need to reprovision as needed. Can anyone offer some starting advice?

    Thanks


  • 2.  RE: Aruba Activate - add multiple devices?

    Posted Feb 14, 2021 07:15 PM
    Just bumping this in case it was missed, has anyone added multiple devices into Aruba Activate or was it merely device by device?

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    John Rehill
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  • 3.  RE: Aruba Activate - add multiple devices?

    EMPLOYEE
    Posted Feb 14, 2021 07:30 PM

    Activate is a cloud-based inventory repository of all HPE Aruba devices.

    Activate receives POS report from the distribution organisations and the devices are moved to your Activate account that then gets synched with your Central account based on exact match of "end customer name"

    The End customer name has to be the same on the HW and SW orders otherwise there will be a mismatch and devices will not end up in your Aruba central inventory.



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    Any opinions expressed here are solely my own and not necessarily that of Hewlett Packard Enterprise or Aruba.
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  • 4.  RE: Aruba Activate - add multiple devices?

    EMPLOYEE
    Posted Feb 15, 2021 04:14 AM
    As mentioned, Activate is supposed to be filled automatically, you should not (need to) manually manage the devices in Central.

    If there are devices missing, reach out to Aruba support so they can look up why the devices are not in your account and fix that.

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    Herman Robers
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    If you have urgent issues, always contact your Aruba partner, distributor, or Aruba TAC Support. Check https://www.arubanetworks.com/support-services/contact-support/ for how to contact Aruba TAC. Any opinions expressed here are solely my own and not necessarily that of Hewlett Packard Enterprise or Aruba Networks.
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  • 5.  RE: Aruba Activate - add multiple devices?

    Posted Feb 15, 2021 07:14 AM
    Hi!
    What would the purpose of Activate be for you? It used to be to provision towards Airwave or automatically configure IAP as CAP, but I'm inclined to think that these days it is more used to connect a device to the correct Central account. 

    As another in this thread said it is vital that end-customer name is the same for these POs, but it sounds to me that it's not in your case due to how these were bought. If so - you will have to go through Aruba TAC as they can handle this bulk assignment for you.

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    John-Egil Solberg |
    ACMX | ACCX
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  • 6.  RE: Aruba Activate - add multiple devices?

    EMPLOYEE
    Posted Feb 18, 2021 10:34 PM
    The best way to accomplish this is by getting a list of serial numbers (an MAC addresses if possible) and give them to TAC to add to your account.

    Another option is ask TAC to merge Activate accounts if you can come up with a list of the company names that the devices purchased under.

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    Jon W
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