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Can't get iTunes sync over wifi to work with iOS devices

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  • 1.  Can't get iTunes sync over wifi to work with iOS devices

    Posted Oct 01, 2015 02:34 PM

    Hello,

    3400 controller AOS 6.4.3.1, Aruba MAS 7.4.0.3, Campus AP-225, iTunes library connected wired in the mas and a seperate library connected via wifi. Using 802.1x ssid on all devices (also tried PSK for giggles). Everything (osx clients/itunes servers, iOS devices, switch, and controller) is on a single vlan (10) and using a 10.1/16 network.

     

    I can not get any iOS device to connect/sync to any itunes library. Airgroup seems to be working (see snip)...

     

    Is this expected behaviour (i hope not), what am I missing?

     

    Thanks...

    #show airgroup st
    
    AirGroup Feature
    ----------------
    Status
    ------
    Enabled
    
    AirGroup- MDNS Feature
    ----------------------
    Status
    ------
    Enabled
    
    AirGroup- DLNA Feature
    ----------------------
    Status
    ------
    Enabled
    
    AirGroup Location Discovery
    ---------------------------
    Status
    ------
    Enabled                                           
    
    AirGroup Active Wireless Discovery
    ----------------------------------
    Status
    ------
    Enabled
    
    AirGroup Enforce Registration
    -----------------------------
    Status
    ------
    Disabled
    
    AirGroup IPV6 Support
    ---------------------
    Status
    ------
    Disabled
    
    AirGroup Service Information
    ----------------------------
    Service     Status
    -------     ------
    airplay     Enabled
    airprint    Enabled
    itunes      Enabled
    remotemgmt  Enabled
    sharing     Enabled
    chat        Enabled
    googlecast  Enabled
    DIAL        Enabled
    DLNA Media  Enabled
    DLNA Print  Enabled
    allowall    Enabled                               

     


    #AP225


  • 2.  RE: Can't get iTunes sync over wifi to work with iOS devices

    EMPLOYEE
    Posted Oct 01, 2015 02:37 PM
    You either need to either: trunk your wired VLANs to the controller, use the
    multicast aggregation feature in AOS 6.4.3, or configure a tunnel between
    the switch and the controller to route mDNS packets to the controller.


  • 3.  RE: Can't get iTunes sync over wifi to work with iOS devices

    Posted Oct 01, 2015 02:41 PM

    Tim, Thanks for the input, I forgot to mention in my setup, there is only 1 vlan across the controller, mas, ap, and macs running itunes.

     

    I would expect it to work taking the switch ou tof the equation with a wireless osx itunes library and a wireless ios device on the same vlan. however, no joy.



  • 4.  RE: Can't get iTunes sync over wifi to work with iOS devices

    EMPLOYEE
    Posted Oct 01, 2015 02:45 PM
    Do you see the services advertised in the AirGroup server table?


  • 5.  RE: Can't get iTunes sync over wifi to work with iOS devices

    Posted Oct 01, 2015 03:18 PM

    Yes, and in fact the appletvs can pull media from itunes, it's purely ios wifi sync.

     

    airgoup servers



  • 6.  RE: Can't get iTunes sync over wifi to work with iOS devices

    Posted Oct 02, 2015 01:32 AM

    As a curiostiy, and for my own sanity, i set up a linksys ap and joined a phone and the mac pro from the earlier post to the linksys wifi network that is attached to vlan 10. iTunes wifi sync works as expected.

     

    So I disconnected the Mac Pro from the linksys wireless network and put it back on the MAS with the iphone still connected to the rogue linksys ap. Wifi sync still works.

     

    Then i swapped them around, mac pro back on the linksys ap, iphone on the aruba ap, no sync.

     

    Seems to me that i’ve narrowed down the problem to being related to only the Aruba WLAN, i’ve tried “airplay disable” with no luck, and reenabled.

     

    Airgroup seems to have itunes service correctly configured, vlan 10 is where everything is living.

     

    If anyone can verify that itunes wifi sync does in fact work on their aruba wlan and send me a config export i'd be grateful so i could compare.airgroup services.jpg



  • 7.  RE: Can't get iTunes sync over wifi to work with iOS devices

    EMPLOYEE
    Posted Oct 02, 2015 04:17 AM

    James.Vaught,

     

    Are you allowing the ports necessary for Itunes Sync in the user roles for the wireless devices?  https://support.apple.com/en-us/HT204089  "iTunes uses TCP ports 123 and 3689 as well as UDP ports 123 and 5353. If iTunes can’t communicate on port 3689, iTunes will not be able to sync over Wi-Fi. "

     

    Airgroup only provides two things:

    - Discovery of MDNS and DLNA devices across subnets

    - Discovery of MDNS and DLNA devices when "Broadcast Filter All" is enabled.

     

    If the port(s) necessary for your MDNS and DLNA service are not being permitted, your devices will not be able to communicate.  Please type "show datapath session table <ip address of device>" while doing the discovery to ensure the necessary ports are not being blocked.  If nothing is being blocked and you see the ports for the application being permitted, please make sure you only have "broadcast filter arp" and not "broadcast filter on" to make the wlan exactly like the linksys.



  • 8.  RE: Can't get iTunes sync over wifi to work with iOS devices

    Posted Oct 02, 2015 10:46 AM

    I’ve moved this situation to my lab for greater flexibility by adding a controller in as a local, then moving it to the lab and making it a master so it has the same configs.

     

    Colin,

    Thanks for the advice, but i'm pretty sure thats not it...

    My wlan clients get put in the authenticated role, which has an “any any any” permission assigned to it, my phone is connected to the dot1x vap, has any any any permissions, and i've been using "broadcast filter arp" not "broadcast filter all". No luck. Please see snips below...

     

    ssid.jpg

     

    wlan virtual-ap "tunneled-dot1x-vap-ase_rf"         
       aaa-profile "dot1x>authenticated"              
       ssid-profile “dot1x-ssid-ase_rf"                 
       vlan 10                                        
       band-steering                                  
       dynamic-mcast-optimization                     
       dos-prevention                                 
       no mobile-ip                                                                
    !                                                 
    wlan virtual-ap "tunneled-psk-vap-ase_rf"        
       aaa-profile "psk>authenticated"                
       ssid-profile “psk-ssid-ase_rf"                
       vlan 10                                        
       band-steering                                  
       dynamic-mcast-optimization                     
       dos-prevention                                 
       no mobile-ip                                   
       vlan-mobility

    show rights authenticated

    Valid = 'Yes'
    CleanedUp = 'No'
    Derived Role = 'authenticated'
     Up BW:No Limit   Down BW:No Limit  
     L2TP Pool = default-l2tp-pool
     PPTP Pool = default-pptp-pool
     Number of users referencing it = 90
     Periodic reauthentication: Disabled
     DPI Classification: Enabled
     Youtube education: Disabled
     Web Content Classification: Enabled
     ACL Number = 103/0
     Max Sessions = 65535
    
     Check CP Profile for Accounting = TRUE
    
    Application Exception List
    --------------------------
    Name  Type
    ----  ----
    
    Application BW-Contract List
    ----------------------------
    Name  Type  BW Contract  Id  Direction
    ----  ----  -----------  --  ---------
    
    access-list List
    ----------------
    Position  Name                      Type     Location
    --------  ----                      ----     --------
    1         global-sacl               session  
    2         apprf-authenticated-sacl  session  
    3         ra-guard                  session  
    4         allowall                  session  
    5         v6-allowall               session  
                                                      
    global-sacl                                       
    -----------                                       
    Priority  Source  Destination  Service  Application  Action  TimeRange  Log  Expired  Queue  TOS  8021P  Blacklist  Mirror  DisScan  ClassifyMedia  IPv4/6  Contract
    --------  ------  -----------  -------  -----------  ------  ---------  ---  -------  -----  ---  -----  ---------  ------  -------  -------------  ------  --------
    apprf-authenticated-sacl                          
    ------------------------                          
    Priority  Source  Destination  Service  Application  Action  TimeRange  Log  Expired  Queue  TOS  8021P  Blacklist  Mirror  DisScan  ClassifyMedia  IPv4/6  Contract
    --------  ------  -----------  -------  -----------  ------  ---------  ---  -------  -----  ---  -----  ---------  ------  -------  -------------  ------  --------
    ra-guard                                          
    --------                                          
    Priority  Source  Destination  Service           Application  Action  TimeRange  Log  Expired  Queue  TOS  8021P  Blacklist  Mirror  DisScan  ClassifyMedia  IPv4/6  Contract
    --------  ------  -----------  -------           -----------  ------  ---------  ---  -------  -----  ---  -----  ---------  ------  -------  -------------  ------  --------
    1         user    any          icmpv6 rtr-adv                 deny                             Low                                                           6       
    allowall                                          
    --------                                          
    Priority  Source  Destination  Service  Application  Action  TimeRange  Log  Expired  Queue  TOS  8021P  Blacklist  Mirror  DisScan  ClassifyMedia  IPv4/6  Contract
    --------  ------  -----------  -------  -----------  ------  ---------  ---  -------  -----  ---  -----  ---------  ------  -------  -------------  ------  --------
    1         any     any          any                   permit                           Low                                                           4        
    v6-allowall                                       
    -----------                                       
    Priority  Source  Destination  Service  Application  Action  TimeRange  Log  Expired  Queue  TOS  8021P  Blacklist  Mirror  DisScan  ClassifyMedia  IPv4/6  Contract
    --------  ------  -----------  -------  -----------  ------  ---------  ---  -------  -----  ---  -----  ---------  ------  -------  -------------  ------  --------
    1         any     any          any-v6                permit                           Low                                                           6        
                                                      
    Expired Policies (due to time constraints) = 0    

    show user

    10.1.15.4        80:be:05:31:34:7b  jim                            authenticated        00:00:00    802.1x            Lab           Wireless  dot1x/9c:1c:12:88:2e:f2/a-VHT               dot1x>authenticated  tunnel        iPhone   Jims-iPhone-6

    show datapath session table 10.1.15.4

    show datapath session table 10.1.15.4
    Datapath Session Table Entries
    ------------------------------
    
    Flags: F - fast age, S - src NAT, N - dest NAT
           D - deny, R - redirect, Y - no syn
           H - high prio, P - set prio, T - set ToS
           C - client, M - mirror, V - VOIP
           Q - Real-Time Quality analysis
           I - Deep inspect, U - Locally destined
           E - Media Deep Inspect, G - media signal
           r - Route Nexthop
    
    
    Source IP       Destination IP  Prot SPort DPort  Cntr    Prio ToS Age Destination TAge Packets    Bytes      Flags           
    --------------- --------------- ---- ----- ----- -------- ---- --- --- ----------- ---- ---------  --------- --------------- 
    17.133.232.9    10.1.15.4       6    993   49839  0/0     0    24  0   tunnel 49   7    25         7130                       
    17.133.232.9    10.1.15.4       6    993   49837  0/0     0    24  0   tunnel 49   c    27         7351                       
    10.1.15.4       10.1.13.10      17   50515 53     0/0     6    56  0   tunnel 49   3    1          76         FTCI            
    10.1.15.4       10.1.13.10      17   51026 53     0/0     6    56  1   tunnel 49   c    1          71         FTCI            
    10.1.15.4       10.1.13.10      17   55734 53     0/0     6    56  1   tunnel 49   c    1          60         FTCI            
    10.1.15.4       10.1.13.10      17   61078 53     0/0     6    56  0   tunnel 49   3    1          88         FTCI            
    10.1.15.4       10.1.13.10      17   58304 53     0/0     6    56  0   tunnel 49   3    1          83         FTCI            
    10.1.15.4       10.1.13.10      17   64911 53     0/0     6    56  0   tunnel 49   7    1          60         FTCI            
    10.1.15.4       10.1.13.10      17   62066 53     0/0     1    8   1   tunnel 49   c    1          66         FTCI            
    10.1.15.4       10.1.13.10      17   63361 53     0/0     6    56  1   tunnel 49   c    1          66         FTCI            
    134.170.0.200   10.1.15.4       6    443   49836  0/0     0    8   0   tunnel 49   c    10         4099                       
    165.254.42.97   10.1.15.4       6    80    49840  0/0     0    24  0   tunnel 49   7    4          504        F               
    10.1.13.10      10.1.15.4       17   53    51026  0/0     0    56  1   tunnel 49   c    1          87         FI              
    10.1.13.10      10.1.15.4       17   53    50515  0/0     0    56  0   tunnel 49   3    1          141        FI              
    10.1.15.4       74.125.20.109   6    49838 993    0/0     0    24  1   tunnel 49   c    49         3802       TC              
    10.1.15.4       74.125.20.108   6    49841 993    0/0     0    24  0   tunnel 49   6    43         3557       TC              
    10.1.13.10      10.1.15.4       17   53    55734  0/0     0    56  1   tunnel 49   c    1          126        FI              
    10.1.13.10      10.1.15.4       17   53    58304  0/0     0    56  0   tunnel 49   3    1          163        FI              
    10.1.13.10      10.1.15.4       17   53    61078  0/0     0    56  0   tunnel 49   3    1          168        FI              
    10.1.13.10      10.1.15.4       17   53    62066  0/0     0    8   1   tunnel 49   c    1          82         FI              
    10.1.13.10      10.1.15.4       17   53    63361  0/0     0    56  1   tunnel 49   d    1          127        FI              
    74.125.20.109   10.1.15.4       6    993   49838  0/0     0    24  1   tunnel 49   d    47         16731                      
    74.125.20.108   10.1.15.4       6    993   49841  0/0     0    24  0   tunnel 49   7    41         8166                       
    10.1.13.10      10.1.15.4       17   53    64911  0/0     0    56  1   tunnel 49   8    1          199        FI              
    10.1.15.4       134.170.0.200   6    49836 443    0/0     1    8   1   tunnel 49   d    15         4185       TC              
    10.1.15.4       165.254.42.97   6    49840 80     0/0     1    24  1   tunnel 49   8    6          620        FTC             
    10.1.15.4       17.133.232.9    6    49837 993    0/0     0    24  1   tunnel 49   d    29         2939       TC              
    10.1.15.4       17.133.232.9    6    49839 993    0/0     0    24  1   tunnel 49   8    26         2661       TC              
    10.1.15.4       224.0.0.22      2    2     2      0/0     0    24  0   tunnel 49   c    2          80         FTCI            
    10.1.15.4       224.0.0.251     17   5353  5353   0/0     0    24  0   tunnel 49   4e   10         3069       FTCI            


  • 9.  RE: Can't get iTunes sync over wifi to work with iOS devices

    EMPLOYEE
    Posted Oct 02, 2015 04:35 PM

    james.vaught,

     

    If

     

    - you Do not have drop broadcast and multicast enabled

    - all your clients are on the same VLAN

     

    There is no advantage to you using airgroup and you should disable it.

     



  • 10.  RE: Can't get iTunes sync over wifi to work with iOS devices

    Posted Oct 03, 2015 02:44 AM

    all clients are on same vlan.

    broadcast filter arp is on. not filtering all bc/mc.

    i've disabled airgroup.

     

    still no itunes wifi sync.

    has anyone actually *seen* this work? because i haven't.



  • 11.  RE: Can't get iTunes sync over wifi to work with iOS devices

    EMPLOYEE
    Posted Oct 03, 2015 10:42 AM

    If I had any iDevices I could try, but I don't. All android, Chromecast, and Sonos here...



  • 12.  RE: Can't get iTunes sync over wifi to work with iOS devices
    Best Answer

    EMPLOYEE
    Posted Oct 03, 2015 06:27 PM

    Itunes sync is notoriously unreliable.  Just do a search if you want to try :  https://www.google.com/webhp?sourceid=chrome-instant&ion=1&espv=2&ie=UTF-8#q=itunes+wifi+sync+not+working

     

    I had to borrow an ipad, but I only got it working after enabling ipv6 on the Aruba controller, and then rebooting the mac the ipad was connecting to.  This is with airgroup disabled and drop broadcast and multicast disabled.

     

    config t

    ipv6 enable

     



  • 13.  RE: Can't get iTunes sync over wifi to work with iOS devices

    Posted Oct 04, 2015 01:16 AM

    Bingo. turning on ipv6 packet processing worked and I'm now syncing itunes to ios devices across aruba wifi. Finally.

     

    On a side note, I haven't found itunes wifi sync to be unreliable at all... on cheesy soho networks, and now that it's running in the lab i dont expect to have issues back in production.

     

    Thanks a ton Colin, you are a rockstar.



  • 14.  RE: Can't get iTunes sync over wifi to work with iOS devices

    Posted Dec 07, 2021 12:00 PM
    I know this post is old, but it worked! Immediately after I issued the command "ip-mode v4-prefer", my iPhone on iOS 15.1 was recognized by macOS 12.0.1. (When I tried ipv6 enable, Aruba said no joy (parse error.)) Thank you, internet strangers!! IT WORKS

    ------------------------------
    Peter Reilly
    ------------------------------