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Access network design for branch, remote, outdoor, and campus locations with HPE Aruba Networking access points and mobility controllers.
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Airwave Client Diagnostics missing data

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  • 1.  Airwave Client Diagnostics missing data

    Posted Apr 26, 2018 03:42 AM

    Capture.JPGHello Airwave community,

     

    We are using Airwave for few month now, we integrated our IAP cluster in, everything looks ok.

    But since few days we have wifi disconnection reported by a user, so we used Airwave Client - Diagnostics informations to assist us.

    Graph signal & noise and SNR seems indicate that client lost connection very often see attached screenshot.

    To verify data provided by airwave i ran a circular ping to the client (beetween 8.28AM and 8.40AM, timerange where SNR graph is blank) and strangely it reply to the ping with very small reponse time (which is quiet good).

    So we conclude that Airwave graph are not correct or data are missing.

    Are we misunderstanding this graph ? is Airvawe losing information ?

    Thanks in advance for your help,

     

    regards,

    Olivier



  • 2.  RE: Airwave Client Diagnostics missing data

    MVP EXPERT
    Posted Apr 26, 2018 04:02 AM

    What versions of AirWave and Instant OS are you running? If you navigate to System -> Status are these all green or displaying as red? 

    How much disk space is available on the AirWave server? There is also the following which you can take a look at as well :)

     

    https://community.arubanetworks.com/t5/Monitoring-Management-Location/What-to-do-when-graphs-are-not-updating-cache-file-corruption-or/ta-p/174330



  • 3.  RE: Airwave Client Diagnostics missing data

    Posted Apr 26, 2018 04:15 AM

    Hello,

     

    Airwave version : 8.2.6

    IAP version : 6.5.4.3-6.5.4.3_61959

    System => Status : everything is green

    Free disk space is ok

    I had a look to https://community.arubanetworks.com/t5/Monitoring-Management-Location/What-to-do-when-graphs-are-not-updating-cache-file-corruption-or/ta-p/174330

    but it's not the same problem, because graph are updated (even if there are 'hole' in the data line)

     

    regards,

     

    Olivier

     

     



  • 4.  RE: Airwave Client Diagnostics missing data

    Posted Apr 21, 2021 03:27 AM
    Hi
    Did you get to the bottom of this ?
    we are seeing a similar type of issue with a group of wireless bridge on client network.
    Intermittent display - gaps as if airwave not recieving/updating information - whilst ping of device is relatively stable.

    ------------------------------
    Paul Gluba
    ------------------------------

    Original Message