Hi All,

   I'm looking at a package of IAP-25's, and thought a Support Contract was needed to upgrade.  However someone mentioned some lifetime support warranty, so I looked and found the following verbiage on arube.com 
"

Upgrading a<madcap:conditionaltext madcap:conditions="Instant User Guide - volumes.AlcatelCondition,Instant User Guide - volumes.ArubaCondition">n</madcap:conditionaltext> IAP

While upgrading a<madcap:conditionaltext madcap:conditions="Instant User Guide - volumes.AlcatelCondition,Instant User Guide - volumes.ArubaCondition">n</madcap:conditionaltext> IAP, you can use the image check feature to allow the IAP to find new software image versions available on a cloud-based image server hosted and maintained by Aruba Networks. The location of the image server is fixed and cannot be changed by the user. The image server is loaded with latest versions of Instant software."

This is confusing to me, as it sounds as though I do not need a support contract, or is there some initial log-in/set-up that somehow authenticates me?


I recently got a steal on several AP-215's, however could not get them to communicate directly connected to my 620, which I think might be because the AP's are newer (6.4.1.0) than the MC AOS (6.1.3.6).

Trying not to buy AP's that I'm left swinging in the wind.

Come from a cisco shop, so not able to get support.  Any ideas on the cheapest SC one could get to simply upgrade for controller and/or AP's?

------------------------------
fred koehler
------------------------------

IAP-215 require minimum ArubaOS version 6.4.2.0/ It is clearly stated on the data sheet.

https://www.arubanetworks.com/assets/ds/DS_AP210Series.pdf

------------------------------
Bruce Osborne ACCP ACMP
Liberty University

The views expressed here are my personal views and not those of my employer
------------------------------

Original Message:
Sent: Apr 10, 2021 09:50 PM
From: fred koehler
Subject: Upgrading an IAP-225: Support contract not needed?

Hi All,

   I'm looking at a package of IAP-25's, and thought a Support Contract was needed to upgrade.  However someone mentioned some lifetime support warranty, so I looked and found the following verbiage on arube.com 
"

Upgrading a<madcap:conditionaltext madcap:conditions="Instant User Guide - volumes.AlcatelCondition,Instant User Guide - volumes.ArubaCondition">n</madcap:conditionaltext> IAP

While upgrading a<madcap:conditionaltext madcap:conditions="Instant User Guide - volumes.AlcatelCondition,Instant User Guide - volumes.ArubaCondition">n</madcap:conditionaltext> IAP, you can use the image check feature to allow the IAP to find new software image versions available on a cloud-based image server hosted and maintained by Aruba Networks. The location of the image server is fixed and cannot be changed by the user. The image server is loaded with latest versions of Instant software."

This is confusing to me, as it sounds as though I do not need a support contract, or is there some initial log-in/set-up that somehow authenticates me?


I recently got a steal on several AP-215's, however could not get them to communicate directly connected to my 620, which I think might be because the AP's are newer (6.4.1.0) than the MC AOS (6.1.3.6).

Trying not to buy AP's that I'm left swinging in the wind.

Come from a cisco shop, so not able to get support.  Any ideas on the cheapest SC one could get to simply upgrade for controller and/or AP's?

------------------------------
fred koehler
------------------------------

Do you have model 215 or 225? And do you have IAP or AP type? Your title and bodytext are in conflict.

If it is IAP models (sticker on the back will tell you AP-2xx or IAP-2xx), you can run them in Aruba Instant mode, without the need of a controller.
If it is an AP model, or you want to run it with your 620 controller (which I would not as it is old and unsupported for some time), your controller needs to run 6.3.x.x firmware for the AP-225 or 6.4.x.x for the AP-215. Upgrading controller firmware does require a valid support contract.
Instant firmware should be available under lifetime warranty, for which it seems to work if you create an account on asp.arubanetworks.com (just try that).

------------------------------
Herman Robers
------------------------
If you have urgent issues, always contact your Aruba partner, distributor, or Aruba TAC Support. Check https://www.arubanetworks.com/support-services/contact-support/ for how to contact Aruba TAC. Any opinions expressed here are solely my own and not necessarily that of Hewlett Packard Enterprise or Aruba Networks.
------------------------------

Original Message:
Sent: Apr 10, 2021 09:50 PM
From: fred koehler
Subject: Upgrading an IAP-225: Support contract not needed?

Hi All,

   I'm looking at a package of IAP-25's, and thought a Support Contract was needed to upgrade.  However someone mentioned some lifetime support warranty, so I looked and found the following verbiage on arube.com 
"

Upgrading a<madcap:conditionaltext madcap:conditions="Instant User Guide - volumes.AlcatelCondition,Instant User Guide - volumes.ArubaCondition">n</madcap:conditionaltext> IAP

While upgrading a<madcap:conditionaltext madcap:conditions="Instant User Guide - volumes.AlcatelCondition,Instant User Guide - volumes.ArubaCondition">n</madcap:conditionaltext> IAP, you can use the image check feature to allow the IAP to find new software image versions available on a cloud-based image server hosted and maintained by Aruba Networks. The location of the image server is fixed and cannot be changed by the user. The image server is loaded with latest versions of Instant software."

This is confusing to me, as it sounds as though I do not need a support contract, or is there some initial log-in/set-up that somehow authenticates me?


I recently got a steal on several AP-215's, however could not get them to communicate directly connected to my 620, which I think might be because the AP's are newer (6.4.1.0) than the MC AOS (6.1.3.6).

Trying not to buy AP's that I'm left swinging in the wind.

Come from a cisco shop, so not able to get support.  Any ideas on the cheapest SC one could get to simply upgrade for controller and/or AP's?

------------------------------
fred koehler
------------------------------

I'm looking at a package of IAP-25's,

You link was for IAPs running as Instant ( not Instant On or campus/controller-based) APs.

Do you have a link I do not think there is such a model. IAPs were designed, by defaiult to  be used standalone line a mini controller envronment with one IAP acting as the controller too.

Updating your controller would require a support contract which has not been available since the end of 2018. The lastes tOS it could handle was 6.4.x. 6.4.4.x will be end of support in September 2021.

https://www.arubanetworks.com/assets/support/EOS_620.pdf

------------------------------
Bruce Osborne ACCP ACMP
Liberty University

The views expressed here are my personal views and not those of my employer
------------------------------

Original Message:
Sent: Apr 14, 2021 08:57 AM
From: Herman Robers
Subject: Upgrading an IAP-225: Support contract not needed?

Do you have model 215 or 225? And do you have IAP or AP type? Your title and bodytext are in conflict.

If it is IAP models (sticker on the back will tell you AP-2xx or IAP-2xx), you can run them in Aruba Instant mode, without the need of a controller.
If it is an AP model, or you want to run it with your 620 controller (which I would not as it is old and unsupported for some time), your controller needs to run 6.3.x.x firmware for the AP-225 or 6.4.x.x for the AP-215. Upgrading controller firmware does require a valid support contract.
Instant firmware should be available under lifetime warranty, for which it seems to work if you create an account on asp.arubanetworks.com (just try that).

------------------------------
Herman Robers
------------------------
If you have urgent issues, always contact your Aruba partner, distributor, or Aruba TAC Support. Check https://www.arubanetworks.com/support-services/contact-support/ for how to contact Aruba TAC. Any opinions expressed here are solely my own and not necessarily that of Hewlett Packard Enterprise or Aruba Networks.

Original Message:
Sent: Apr 10, 2021 09:50 PM
From: fred koehler
Subject: Upgrading an IAP-225: Support contract not needed?

Hi All,

   I'm looking at a package of IAP-25's, and thought a Support Contract was needed to upgrade.  However someone mentioned some lifetime support warranty, so I looked and found the following verbiage on arube.com 
"

Upgrading a<madcap:conditionaltext madcap:conditions="Instant User Guide - volumes.AlcatelCondition,Instant User Guide - volumes.ArubaCondition">n</madcap:conditionaltext> IAP

While upgrading a<madcap:conditionaltext madcap:conditions="Instant User Guide - volumes.AlcatelCondition,Instant User Guide - volumes.ArubaCondition">n</madcap:conditionaltext> IAP, you can use the image check feature to allow the IAP to find new software image versions available on a cloud-based image server hosted and maintained by Aruba Networks. The location of the image server is fixed and cannot be changed by the user. The image server is loaded with latest versions of Instant software."

This is confusing to me, as it sounds as though I do not need a support contract, or is there some initial log-in/set-up that somehow authenticates me?


I recently got a steal on several AP-215's, however could not get them to communicate directly connected to my 620, which I think might be because the AP's are newer (6.4.1.0) than the MC AOS (6.1.3.6).

Trying not to buy AP's that I'm left swinging in the wind.

Come from a cisco shop, so not able to get support.  Any ideas on the cheapest SC one could get to simply upgrade for controller and/or AP's?

------------------------------
fred koehler
------------------------------

Hi Guys,

  Thanks and sorry for the confusion.


These were AP215's, I was also looking at 225's.... brain fart.


As mentioned, yes my controller was not up to standard, and no way I can upgrade it now with my present employer.  I've actually gone ahead and returned them, and have some actual IAP-215's coming. 


Sorry for wasting your time, but thanks!

------------------------------
fred koehler
------------------------------

Original Message:
Sent: Apr 14, 2021 09:18 AM
From: Bruce Osborne
Subject: Upgrading an IAP-225: Support contract not needed?


I'm looking at a package of IAP-25's,

You link was for IAPs running as Instant ( not Instant On or campus/controller-based) APs.

Do you have a link I do not think there is such a model. IAPs were designed, by defaiult to  be used standalone line a mini controller envronment with one IAP acting as the controller too.

Updating your controller would require a support contract which has not been available since the end of 2018. The lastes tOS it could handle was 6.4.x. 6.4.4.x will be end of support in September 2021.

https://www.arubanetworks.com/assets/support/EOS_620.pdf

------------------------------
Bruce Osborne ACCP ACMP
Liberty University

The views expressed here are my personal views and not those of my employer

Original Message:
Sent: Apr 14, 2021 08:57 AM
From: Herman Robers
Subject: Upgrading an IAP-225: Support contract not needed?

Do you have model 215 or 225? And do you have IAP or AP type? Your title and bodytext are in conflict.

If it is IAP models (sticker on the back will tell you AP-2xx or IAP-2xx), you can run them in Aruba Instant mode, without the need of a controller.
If it is an AP model, or you want to run it with your 620 controller (which I would not as it is old and unsupported for some time), your controller needs to run 6.3.x.x firmware for the AP-225 or 6.4.x.x for the AP-215. Upgrading controller firmware does require a valid support contract.
Instant firmware should be available under lifetime warranty, for which it seems to work if you create an account on asp.arubanetworks.com (just try that).

------------------------------
Herman Robers
------------------------
If you have urgent issues, always contact your Aruba partner, distributor, or Aruba TAC Support. Check https://www.arubanetworks.com/support-services/contact-support/ for how to contact Aruba TAC. Any opinions expressed here are solely my own and not necessarily that of Hewlett Packard Enterprise or Aruba Networks.

Original Message:
Sent: Apr 10, 2021 09:50 PM
From: fred koehler
Subject: Upgrading an IAP-225: Support contract not needed?

Hi All,

   I'm looking at a package of IAP-25's, and thought a Support Contract was needed to upgrade.  However someone mentioned some lifetime support warranty, so I looked and found the following verbiage on arube.com 
"

Upgrading a<madcap:conditionaltext madcap:conditions="Instant User Guide - volumes.AlcatelCondition,Instant User Guide - volumes.ArubaCondition">n</madcap:conditionaltext> IAP

While upgrading a<madcap:conditionaltext madcap:conditions="Instant User Guide - volumes.AlcatelCondition,Instant User Guide - volumes.ArubaCondition">n</madcap:conditionaltext> IAP, you can use the image check feature to allow the IAP to find new software image versions available on a cloud-based image server hosted and maintained by Aruba Networks. The location of the image server is fixed and cannot be changed by the user. The image server is loaded with latest versions of Instant software."

This is confusing to me, as it sounds as though I do not need a support contract, or is there some initial log-in/set-up that somehow authenticates me?


I recently got a steal on several AP-215's, however could not get them to communicate directly connected to my 620, which I think might be because the AP's are newer (6.4.1.0) than the MC AOS (6.1.3.6).

Trying not to buy AP's that I'm left swinging in the wind.

Come from a cisco shop, so not able to get support.  Any ideas on the cheapest SC one could get to simply upgrade for controller and/or AP's?

------------------------------
fred koehler
------------------------------

Please be aware that AP-225 officially went End of Sale last October and will be end of support in 2025. 

Does your employer really want to buy models that are near the end of their supported life? I personally recent chose to buy some end-of-sale IAPs for my home but I am confident in providing any needed support.

------------------------------
Bruce Osborne ACCP ACMP
Liberty University

The views expressed here are my personal views and not those of my employer
------------------------------

Original Message:
Sent: Apr 15, 2021 03:55 PM
From: fred koehler
Subject: Upgrading an IAP-225: Support contract not needed?

Hi Guys,

  Thanks and sorry for the confusion.


These were AP215's, I was also looking at 225's.... brain fart.


As mentioned, yes my controller was not up to standard, and no way I can upgrade it now with my present employer.  I've actually gone ahead and returned them, and have some actual IAP-215's coming. 


Sorry for wasting your time, but thanks!

------------------------------
fred koehler

Original Message:
Sent: Apr 14, 2021 09:18 AM
From: Bruce Osborne
Subject: Upgrading an IAP-225: Support contract not needed?


I'm looking at a package of IAP-25's,

You link was for IAPs running as Instant ( not Instant On or campus/controller-based) APs.

Do you have a link I do not think there is such a model. IAPs were designed, by defaiult to  be used standalone line a mini controller envronment with one IAP acting as the controller too.

Updating your controller would require a support contract which has not been available since the end of 2018. The lastes tOS it could handle was 6.4.x. 6.4.4.x will be end of support in September 2021.

https://www.arubanetworks.com/assets/support/EOS_620.pdf

------------------------------
Bruce Osborne ACCP ACMP
Liberty University

The views expressed here are my personal views and not those of my employer

Original Message:
Sent: Apr 14, 2021 08:57 AM
From: Herman Robers
Subject: Upgrading an IAP-225: Support contract not needed?

Do you have model 215 or 225? And do you have IAP or AP type? Your title and bodytext are in conflict.

If it is IAP models (sticker on the back will tell you AP-2xx or IAP-2xx), you can run them in Aruba Instant mode, without the need of a controller.
If it is an AP model, or you want to run it with your 620 controller (which I would not as it is old and unsupported for some time), your controller needs to run 6.3.x.x firmware for the AP-225 or 6.4.x.x for the AP-215. Upgrading controller firmware does require a valid support contract.
Instant firmware should be available under lifetime warranty, for which it seems to work if you create an account on asp.arubanetworks.com (just try that).

------------------------------
Herman Robers
------------------------
If you have urgent issues, always contact your Aruba partner, distributor, or Aruba TAC Support. Check https://www.arubanetworks.com/support-services/contact-support/ for how to contact Aruba TAC. Any opinions expressed here are solely my own and not necessarily that of Hewlett Packard Enterprise or Aruba Networks.

Original Message:
Sent: Apr 10, 2021 09:50 PM
From: fred koehler
Subject: Upgrading an IAP-225: Support contract not needed?

Hi All,

   I'm looking at a package of IAP-25's, and thought a Support Contract was needed to upgrade.  However someone mentioned some lifetime support warranty, so I looked and found the following verbiage on arube.com 
"

Upgrading a<madcap:conditionaltext madcap:conditions="Instant User Guide - volumes.AlcatelCondition,Instant User Guide - volumes.ArubaCondition">n</madcap:conditionaltext> IAP

While upgrading a<madcap:conditionaltext madcap:conditions="Instant User Guide - volumes.AlcatelCondition,Instant User Guide - volumes.ArubaCondition">n</madcap:conditionaltext> IAP, you can use the image check feature to allow the IAP to find new software image versions available on a cloud-based image server hosted and maintained by Aruba Networks. The location of the image server is fixed and cannot be changed by the user. The image server is loaded with latest versions of Instant software."

This is confusing to me, as it sounds as though I do not need a support contract, or is there some initial log-in/set-up that somehow authenticates me?


I recently got a steal on several AP-215's, however could not get them to communicate directly connected to my 620, which I think might be because the AP's are newer (6.4.1.0) than the MC AOS (6.1.3.6).

Trying not to buy AP's that I'm left swinging in the wind.

Come from a cisco shop, so not able to get support.  Any ideas on the cheapest SC one could get to simply upgrade for controller and/or AP's?

------------------------------
fred koehler
------------------------------

Hi Bruce,

  These are actually going to be used for my home as well.

------------------------------
fred koehler
------------------------------

Original Message:
Sent: Apr 16, 2021 07:24 AM
From: Bruce Osborne
Subject: Upgrading an IAP-225: Support contract not needed?

Please be aware that AP-225 officially went End of Sale last October and will be end of support in 2025. 

Does your employer really want to buy models that are near the end of their supported life? I personally recent chose to buy some end-of-sale IAPs for my home but I am confident in providing any needed support.

------------------------------
Bruce Osborne ACCP ACMP
Liberty University

The views expressed here are my personal views and not those of my employer

Original Message:
Sent: Apr 15, 2021 03:55 PM
From: fred koehler
Subject: Upgrading an IAP-225: Support contract not needed?

Hi Guys,

  Thanks and sorry for the confusion.


These were AP215's, I was also looking at 225's.... brain fart.


As mentioned, yes my controller was not up to standard, and no way I can upgrade it now with my present employer.  I've actually gone ahead and returned them, and have some actual IAP-215's coming. 


Sorry for wasting your time, but thanks!

------------------------------
fred koehler

Original Message:
Sent: Apr 14, 2021 09:18 AM
From: Bruce Osborne
Subject: Upgrading an IAP-225: Support contract not needed?


I'm looking at a package of IAP-25's,

You link was for IAPs running as Instant ( not Instant On or campus/controller-based) APs.

Do you have a link I do not think there is such a model. IAPs were designed, by defaiult to  be used standalone line a mini controller envronment with one IAP acting as the controller too.

Updating your controller would require a support contract which has not been available since the end of 2018. The lastes tOS it could handle was 6.4.x. 6.4.4.x will be end of support in September 2021.

https://www.arubanetworks.com/assets/support/EOS_620.pdf

------------------------------
Bruce Osborne ACCP ACMP
Liberty University

The views expressed here are my personal views and not those of my employer

Original Message:
Sent: Apr 14, 2021 08:57 AM
From: Herman Robers
Subject: Upgrading an IAP-225: Support contract not needed?

Do you have model 215 or 225? And do you have IAP or AP type? Your title and bodytext are in conflict.

If it is IAP models (sticker on the back will tell you AP-2xx or IAP-2xx), you can run them in Aruba Instant mode, without the need of a controller.
If it is an AP model, or you want to run it with your 620 controller (which I would not as it is old and unsupported for some time), your controller needs to run 6.3.x.x firmware for the AP-225 or 6.4.x.x for the AP-215. Upgrading controller firmware does require a valid support contract.
Instant firmware should be available under lifetime warranty, for which it seems to work if you create an account on asp.arubanetworks.com (just try that).

------------------------------
Herman Robers
------------------------
If you have urgent issues, always contact your Aruba partner, distributor, or Aruba TAC Support. Check https://www.arubanetworks.com/support-services/contact-support/ for how to contact Aruba TAC. Any opinions expressed here are solely my own and not necessarily that of Hewlett Packard Enterprise or Aruba Networks.

Original Message:
Sent: Apr 10, 2021 09:50 PM
From: fred koehler
Subject: Upgrading an IAP-225: Support contract not needed?

Hi All,

   I'm looking at a package of IAP-25's, and thought a Support Contract was needed to upgrade.  However someone mentioned some lifetime support warranty, so I looked and found the following verbiage on arube.com 
"

Upgrading a<madcap:conditionaltext madcap:conditions="Instant User Guide - volumes.AlcatelCondition,Instant User Guide - volumes.ArubaCondition">n</madcap:conditionaltext> IAP

While upgrading a<madcap:conditionaltext madcap:conditions="Instant User Guide - volumes.AlcatelCondition,Instant User Guide - volumes.ArubaCondition">n</madcap:conditionaltext> IAP, you can use the image check feature to allow the IAP to find new software image versions available on a cloud-based image server hosted and maintained by Aruba Networks. The location of the image server is fixed and cannot be changed by the user. The image server is loaded with latest versions of Instant software."

This is confusing to me, as it sounds as though I do not need a support contract, or is there some initial log-in/set-up that somehow authenticates me?


I recently got a steal on several AP-215's, however could not get them to communicate directly connected to my 620, which I think might be because the AP's are newer (6.4.1.0) than the MC AOS (6.1.3.6).

Trying not to buy AP's that I'm left swinging in the wind.

Come from a cisco shop, so not able to get support.  Any ideas on the cheapest SC one could get to simply upgrade for controller and/or AP's?

------------------------------
fred koehler
------------------------------