Do you see a correlation between the high-memory and users reporting issues? If you reboot and the memory goes down, do the reports stop and get back after those couple of weeks? High-memory in it self is not always an issue.
With support, if you don't feel you are getting somewhere, feel free to escalate the issue.
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Herman Robers
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If you have urgent issues, always contact your Aruba partner, distributor, or Aruba TAC Support. Check
https://www.arubanetworks.com/support-services/contact-support/ for how to contact Aruba TAC. Any opinions expressed here are solely my own and not necessarily that of Hewlett Packard Enterprise or Aruba Networks.
In case your problem is solved, please invest the time to post a follow-up with the information on how you solved it. Others can benefit from that.
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Original Message:
Sent: Jan 04, 2022 12:11 PM
From: Ryan Harris
Subject: AP 325/365 High Memory Utilization
Hello,
We have a site that has been plagued by issues for months with wireless access.
We have a mix of AP-325s and AP-365s at this site, all managed by Aruba Central. We have several other sites managed the same way/with similar configuration and no issues.
At the problematic site, users will report inability to connect to the wireless networks. In Aruba Central, the only problem we can find are high memory utilization alerts for some of the APs. If we reboot the cluster, the memory utilization alerts clear and everything works fine for a couple of weeks. Memory utilization slowly creeps up until the issue recurs. We haven't gotten very far with support. Firmware version is 8.6.0.11_80920. We upgraded to this version a couple of months ago on support's advice.
Has anyone encountered a similar problem?
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Ryan Harris
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