Wireless Access

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Access network design for branch, remote, outdoor and campus locations with Aruba access points, and mobility controllers.

AP-515 not provisioning with firmware

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  • 1.  AP-515 not provisioning with firmware

    Posted Oct 21, 2021 05:59 PM
    Hi, we are about to implement a new campus network using a a local 7210 controller running firmware version 8.6.
    We have several other campus set ups running just fine using AP-515s with version 8.6 firmware.
    We have had a test WAP running for months on the new campus, the test WAP has v 8.6.
    Now we are about to implement a new bunch of APs which have come loaded with v8.7.1.3.
    The new WAPs will not provision, we are getting the following error:

    An internal system error has occurred at file sapm_ap_mgmt.c function sapm_proc_hello_req line 19415 error AP: xx:xx:xx:xx:xx:xx image version mismatch.
    bootfile is arm64.ari, build string is ArubaOS version for Draco (p4build@pr-hpn-build05) (gcc version 5.3.0 (Buildroot 2016.02) )
    #79817 SMP Wed Apr 7 05:04:39 UTC 2021.

    We conducted a test by provisioning an out of the box AP which runs 8.6, and all went smoothly.
    We repeated the test with the only variable being a different brand new AP running and this one failed to provision and produced the above error msg.

    Our provisioning process previously has been automatic, in that we just provision APs by plugging them straight into the network with factory defaults where they are able to locate and join a central metro controller.  Once the AP is functioning correctly we then move the AP into a different VLAN so that it finds and joins the local controller.

    Previously APs have been able upgrade and downgrade themselves to match the controller software.
    Are there any quick workarounds or fixes for this that don't involve manual downgrade of each individual AP, or upgrading the controllers?

    Any help would be appreciated



    Ken Nesbitt