Have the user send you a screenshot of their add/remove programs list... I guarantee there's more in that list than just MS Office. It's likely some software that came preinstalled that the user isn't aware of.As I said, if its a Lenovo, check for the "Lenovo Vantage" app and uninstall that if its there. (There's another Lenovo app that has given me problems, but I'm blanking on the name). Also check for printer apps.There's no 'easy' way to do it from my experience, other than working with the user, either in person or having them send screenshots, and a little trial-and-error figuring out who is sending all the ping traffic.If you find an 'easier' way to track down the ping culprit, please share here.
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