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Location-based mobile app development and Bluetooth-based asset tracking with Meridian. Gathering analytics and business intelligence from Wi-Fi with Analytics and Location Engine (ALE).
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Beacon connectivity issue

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  • 1.  Beacon connectivity issue

    Posted Jun 16, 2021 09:20 AM
      |   view attached

    Hi,

    We use Meridian solution with Aruba Wireless System in the office. Due to the covid situation and the home office, their use has recently been pushed into the background. We have returned to the office these days and find that our Meridian system is not working properly, with the error message that the beacons have been unable to communicate with the cloud for about 2 months:

    No configuration changes have been made in the last year in either the wifi system or the Meridian system, so I don't get it. Is there a Meridian troubleshooting guide for this situation that I can use to find out the cause of the error? (searched but not found)


    I opened a support ticket at Meridian TAC about the problem a few hours ago already, so far I have not received any response.

    Thanks!

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    Attila S
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  • 2.  RE: Beacon connectivity issue

    Posted Sep 09, 2021 09:13 AM
    That is not related to this tread. Please open a new thread for your question, and I would suggest posting it in an Unifi forum, not in an Aruba forum.

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    Herman Robers
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    If you have urgent issues, always contact your Aruba partner, distributor, or Aruba TAC Support. Check https://www.arubanetworks.com/support-services/contact-support/ for how to contact Aruba TAC. Any opinions expressed here are solely my own and not necessarily that of Hewlett Packard Enterprise or Aruba Networks.

    In case your problem is solved, please invest the time to post a follow-up with the information on how you solved it. Others can benefit from that.
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