Wireless Access

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Access network design for branch, remote, outdoor and campus locations with Aruba access points, and mobility controllers.
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airewave 8.2.2.1 client count bug

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  • 1.  airewave 8.2.2.1 client count bug

    Posted Nov 15, 2016 06:34 AM
      |   view attached

    not a huge issue but after upgrading to 8.2.2.1 you can see from the attached image that user counts are not working as expected. ever 30 minutes 400 - 500 devices apear to drop off. (clients dont actually disconnect) anyone seen this or just me? the same is true for the usuage graph. seems to have gone wonky.



  • 2.  RE: airewave 8.2.2.1 client count bug

    Posted Nov 15, 2016 06:59 AM
    Do you have a number of devices like APs or controllers that say they were down or offline during this period?
    Do you have enable AMON over SNMP enabled?


  • 3.  RE: airewave 8.2.2.1 client count bug

    Posted Nov 15, 2016 07:04 AM

    no APs go down during this time. airwave is monitoring 14 IAP clusters. from within groups you can see the client count drop off in the clusters but clients arent affected. AMON is on and prefered over snmp



  • 4.  RE: airewave 8.2.2.1 client count bug
    Best Answer

    Posted Nov 15, 2016 07:13 AM
    Please turn off AMON preferred becaise instant APs do not use AMON.


  • 5.  RE: airewave 8.2.2.1 client count bug

    Posted Nov 15, 2016 07:20 AM
    Also, are these clusters on your local LAN or are they over the internet?


  • 6.  RE: airewave 8.2.2.1 client count bug

    Posted Nov 15, 2016 07:25 AM

    Local lan within their own vlan



  • 7.  RE: airewave 8.2.2.1 client count bug

    Posted Nov 15, 2016 07:34 AM

    You should open a TAC case to determine if there is a problem with your local lan, or the current version of Airwave.  It is hard to determine what could be wrong here...