I'm struggling to get visibility of Skype4B calls in my controller environment. I've upgraded to 22.214.171.124, have followed the user-guide for 126.96.36.199 (p973 onwards) to define an ACL that classifies the media and have assigned this to the user-role. I see the client as a Skype4B client, but when I make a call from the client I do not see any call metrics.The client status is also 'idle' but 'registered' when I check the status of the client during the call.
Any ideas what might be causing this?
You need to install the Lync SDN API plugin for that to work. Hueristics does not work for S4B. Please see the document below:
No, no SDN at present. Our provider, for none technical reasons, was reluctant to implement this, instead wanting to offer a proprietary solution for call quality reporting. My big concern is without the SDN we lose visibility of the application on the network, and have nothing to challenge the provider with should there be a dispute regarding call quality and the root cause of this if they are not capturing metrics about the network medium,
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