Hello,We have a remote customer with an IAP-network that we want to add to our Airwave server for monitoring. But for some reason we can't get the Instant Controller to appear in Airwave. We have double-checked everything in the firewalls, routing and policies all seem to be correct. When looking at the logs we can see that https, SSH and SNMP traffic between the devices are passed though. We have tried to add the IAP manually in Airwave, the device then comes up as down (I have attached a picture that shows device info) The Airwave manages to fetch the firmware version of the IAP but nothing else.We have spent a lot of time troubleshooting this problem, and I feel like we can't get any further at this moment.Is this a known issue, and if so how can we make this work?I would appreciate any help from you guys.The IAP is a 225 with version 220.127.116.11-18.104.22.168_53307The Airwave runs version 8.0.10
Yes we can ping. I have also tried telnet <airwave ip-address> telnet-port 443, when doing that i see SYN/SYN-ack and FIN between the devices in the firewall logs.
The IAP is a 225 with version 22.214.171.124-126.96.36.199_53307The Airwave runs version 8.0.10
Connection seems to be working now, I can the see that all the traffic is passing between the IAP and Airwave server. However, I now get this message in the Airwave logs:
Fri Feb 12 15:38:26 2016 System System Instant AP with IP 172.16.70.3 (AP Info: serial, mac-address, AP-225)PSK based authentication: shared secret does not match swarm's password.
Im sure we have the same password on both sides, anyone know what this means exactly?
We managed to fix this issue by removing all the previous entries and build the Airwave configuration from scratch, after that the IAPs got added.
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