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Airwave - How to re-enable admin user - above version 8.2.4

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  • 1.  Airwave - How to re-enable admin user - above version 8.2.4

    Posted Jul 24, 2017 12:49 PM

    admin user got blocked :/
    there still cli access But in 8.2.4v the access is limited!
    so i tried to reset the admin password by using the new cli menu but the user remained disabled!!
    please share the neccery steps in order to restore gui access ..



  • 2.  RE: Airwave - How to re-enable admin user - above version 8.2.4
    Best Answer

    Posted Jul 25, 2017 06:48 AM

    If the user might have gone to disable state after multiple wrong attempts, resetting the password might not help. We would have to re enable the user from Airwave DB. I would suggest to open a TAC case so that they can take the root access and take a look.