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Airwave 8.2.5 shows all switches UNKNOWN configuration

  • 1.  Airwave 8.2.5 shows all switches UNKNOWN configuration

    Posted Oct 19, 2017 07:39 PM

    After upgrading from 8.2.4.1 to 8.2.5 all of my MAS 2500/3500 switches are returning UNKNOWN for the configuration status. They were working great before the upgrade. 

    MAS switches are running 7.4.1.8

    Configuration changes appear to be actually taking, despite Airwaves apparent inability to check the current configuration. 

     

    Anything I should check before opening a TAC case?



  • 2.  RE: Airwave 8.2.5 shows all switches UNKNOWN configuration

    Posted Oct 20, 2017 09:52 AM

    Double check System -> Status -> service_watcher log.  Make sure none of the auditing processes are flapping.  Also on the individual switch monitoring pages - is there any messages about the communication between AMP and the switch?  Is there a status message that says error: ssh/telnet communication?



  • 3.  RE: Airwave 8.2.5 shows all switches UNKNOWN configuration

    Posted Oct 20, 2017 11:15 AM
      |   view attached

    I am not seeing a log for "service_watcher" on my System > Status page.

     

    The switches appear to be polling correctly, but the Airwave interface just is not displaying it properly. (See attached image)



  • 4.  RE: Airwave 8.2.5 shows all switches UNKNOWN configuration

    Posted Oct 20, 2017 11:45 AM


  • 5.  RE: Airwave 8.2.5 shows all switches UNKNOWN configuration

    Posted Oct 20, 2017 04:09 PM

    I'll assume this shouldn't look like this, haha....

    Fri Oct 20 02:42:57 2017: Starting additional Client Monitor Workers
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    Fri Oct 20 03:21:42 2017: Starting additional Client Monitor Workers
    Fri Oct 20 03:21:57 2017: Starting additional Client Monitor Workers
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    Fri Oct 20 03:53:57 2017: Starting additional Client Monitor Workers
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    Fri Oct 20 04:24:57 2017: Starting additional Client Monitor Workers
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    Fri Oct 20 04:49:42 2017: Starting additional Client Monitor Workers
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    Fri Oct 20 06:20:27 2017: Starting additional Client Monitor Workers
    Fri Oct 20 06:20:57 2017: Starting additional Client Monitor Workers
    Fri Oct 20 06:21:57 2017: Starting additional Client Monitor Workers
    Fri Oct 20 06:22:13 2017: Starting additional Client Monitor Workers
    Fri Oct 20 06:22:27 2017: Starting additional Client Monitor Workers
    Fri Oct 20 06:22:57 2017: Starting additional Client Monitor Workers
    Fri Oct 20 06:24:42 2017: Starting additional Client Monitor Workers
    Fri Oct 20 06:24:57 2017: Starting additional Client Monitor Workers
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    Fri Oct 20 07:24:57 2017: Starting additional Client Monitor Workers
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    Fri Oct 20 07:41:27 2017: Starting additional Client Monitor Workers
    Fri Oct 20 07:43:27 2017: Starting additional Client Monitor Workers
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    Fri Oct 20 07:51:57 2017: Starting additional Client Monitor Workers
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    Fri Oct 20 07:57:27 2017: Starting additional Client Monitor Workers
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    Fri Oct 20 08:22:28 2017: Starting additional Client Monitor Workers
    Fri Oct 20 08:22:43 2017: Starting additional Client Monitor Workers
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    Fri Oct 20 08:24:58 2017: Starting additional Client Monitor Workers
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    Fri Oct 20 08:46:57 2017: Starting additional Client Monitor Workers
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    Fri Oct 20 10:46:58 2017: Starting additional Client Monitor Workers
    Fri Oct 20 10:49:58 2017: Starting additional Client Monitor Workers
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    Fri Oct 20 11:23:57 2017: Starting additional Client Monitor Workers
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    Fri Oct 20 11:28:12 2017: Starting additional Client Monitor Workers
    Fri Oct 20 11:31:58 2017: Starting additional Client Monitor Workers
    Fri Oct 20 11:33:27 2017: Starting additional Client Monitor Workers
    Fri Oct 20 11:47:13 2017: Starting additional Client Monitor Workers
    Fri Oct 20 11:49:57 2017: Starting additional Client Monitor Workers
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    Fri Oct 20 11:52:28 2017: Starting additional Client Monitor Workers
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    Fri Oct 20 12:22:43 2017: Starting additional Client Monitor Workers
    Fri Oct 20 12:23:14 2017: Starting additional Client Monitor Workers
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    Fri Oct 20 12:24:28 2017: Starting additional Client Monitor Workers
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    Fri Oct 20 12:25:58 2017: Starting additional Client Monitor Workers
    Fri Oct 20 12:26:14 2017: Starting additional Client Monitor Workers
    Fri Oct 20 12:28:12 2017: Starting additional Client Monitor Workers
    Fri Oct 20 12:32:12 2017: Starting additional Client Monitor Workers
    Fri Oct 20 12:41:29 2017: Starting additional Client Monitor Workers
    Fri Oct 20 12:47:13 2017: Starting additional Client Monitor Workers
    Fri Oct 20 12:49:58 2017: Starting additional Client Monitor Workers
    Fri Oct 20 12:50:43 2017: Starting additional Client Monitor Workers
    Fri Oct 20 12:50:58 2017: Starting additional Client Monitor Workers
    Fri Oct 20 12:51:13 2017: Starting additional Client Monitor Workers
    Fri Oct 20 12:51:28 2017: Starting additional Client Monitor Workers
    Fri Oct 20 12:52:13 2017: Starting additional Client Monitor Workers
    Fri Oct 20 12:52:27 2017: Starting additional Client Monitor Workers
    Fri Oct 20 12:52:58 2017: Starting additional Client Monitor Workers
    Fri Oct 20 12:53:27 2017: Starting additional Client Monitor Workers
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    Fri Oct 20 12:57:43 2017: Starting additional Client Monitor Workers
    Fri Oct 20 12:58:42 2017: Starting additional Client Monitor Workers
    Fri Oct 20 13:03:13 2017: Starting additional Client Monitor Workers


  • 6.  RE: Airwave 8.2.5 shows all switches UNKNOWN configuration

    Posted Oct 20, 2017 04:12 PM

    Wow.  Yeah, that's not supposed to happen.  Checkout the async_logger_client log (under client worker), and open a TAC case so they can follow up.



  • 7.  RE: Airwave 8.2.5 shows all switches UNKNOWN configuration

    Posted Nov 27, 2017 02:36 PM

    Just an update. Been working with TAC for a couple of weeks now and they are still looking into the issue. No confirmed cause has been identified yet.



  • 8.  RE: Airwave 8.2.5 shows all switches UNKNOWN configuration

    Posted Dec 12, 2017 06:15 PM

    This is not an issue. By default AMP will start additional client monitor workers when the exisiting workers are over loaded or reached its limit. you can increase the monitoring porcess under AMP Setup > General > Performance page if there are enough cores available. this is not a crash or isssue to worry about.