Wireless Access

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Access network design for branch, remote, outdoor and campus locations with Aruba access points, and mobility controllers.
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AP Physically UP But Down in Controllers/Airwave also do not Pingable

  • 1.  AP Physically UP But Down in Controllers/Airwave also do not Pingable

    Posted Dec 10, 2017 09:18 AM

    We are facing an issue that APs are Physically UP but down in controllers/Airwave, Even we can’t able to ping.

    AP has to reboot by the power disconnection then this AP will be show in controller as a UP



  • 2.  RE: AP Physically UP But Down in Controllers/Airwave also do not Pingable

    Posted Dec 10, 2017 10:04 AM

    How long has this been happening?

     

    SSH into the controller and type "show log system 100" to see if you can get a clue why the access point is going down.



  • 3.  RE: AP Physically UP But Down in Controllers/Airwave also do not Pingable

    Posted Dec 12, 2017 08:04 AM
      |   view attached

    Please check the attached log file as requested

    Attachment(s)

    txt
    Log.txt   13 KB 1 version


  • 4.  RE: AP Physically UP But Down in Controllers/Airwave also do not Pingable

    Posted Dec 12, 2017 08:32 AM

    Unfortunately, you have debug logging enabled in your controller, and nothing of use is in that log.  I would suggest that you open a TAC case so that they can take a look at your system to understand what is going on.  Instructions on contacting tac is here:  http://www.arubanetworks.com/support-services/contact-support/

     

     



  • 5.  RE: AP Physically UP But Down in Controllers/Airwave also do not Pingable

    Posted Dec 12, 2017 08:58 AM

    We already open case (Case #1928935) , but the problem still going on .

     

    if you can follow by this case Number.



  • 6.  RE: AP Physically UP But Down in Controllers/Airwave also do not Pingable

    Posted Dec 12, 2017 09:35 AM

    Are you sure that is a valid case number?



  • 7.  RE: AP Physically UP But Down in Controllers/Airwave also do not Pingable

    Posted Jan 24, 2018 07:16 PM

    we have also expereinced this issue, seems like when we add new AP to cluster a random number of existing APs go into a state of being unresponsive.