Has anyone created a troubleshooting guide for first and second tier support for wireless user problems that they could share? I'm looking to create a guide on what to look for and how to interpret data from AirWave and the controllers for calls that come into our helpdesk.
If this belongs in a different forum please feel free to move it.
You can start with the AirWave Troubleshooting WLAN Issues: AirWave 8.0 Help Desk Guide
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