Wireless Water Cooler

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Troubleshooting guide

  • 1.  Troubleshooting guide

    Posted Dec 02, 2015 03:47 PM

    Has anyone created a troubleshooting guide for first and second tier support for wireless user problems that they could share?  I'm looking to create a guide on what to look for and how to interpret data from AirWave and the controllers for calls that come into our helpdesk. 

     

    If this belongs in a different forum please feel free to move it.



  • 2.  RE: Troubleshooting guide

    Posted Dec 03, 2015 10:30 AM

    You can start with the AirWave Troubleshooting WLAN Issues: AirWave 8.0 Help Desk Guide