Wireless Access

last person joined: 3 hours ago 

Access network design for branch, remote, outdoor and campus locations with Aruba access points, and mobility controllers.
Expand all | Collapse all

Windows Device Can't Connect

  • 1.  Windows Device Can't Connect

    Posted Aug 09, 2017 03:22 AM

    Hi guys,

    I got the problem to be connect aruba Network, Went my client with OS 10 (i'm trying to 7 device and same problem) windows always give me the pop up this 

    C++ Runtime.jpeg

    and on the apple device can get the IP from DHCP but can't connet to the data

     

    i try to another device and running well. so what should i do for this promblem ?

     

    Thanks,

    Ratih Apsari



  • 2.  RE: Windows Device Can't Connect

    Posted Aug 09, 2017 05:11 AM

    Hey, are you certain this is an issue with the Aruba deployment as this appears to be a software issue? We will need further info such as the set up, SSID configuration, authentication methods and so on.



  • 3.  RE: Windows Device Can't Connect

    Posted Aug 09, 2017 05:23 AM

    hi,

    i configuration WLAN with

    Forwarding Mode Tunnel,

    Radio & VLAN type : All
    Autentication server with Radius Server

    Authentication with dot1.x

     

     

     



  • 4.  RE: Windows Device Can't Connect

    Posted Aug 09, 2017 05:54 AM

    So there could be quite a few issues, a good starting point to check:

     

    - Are the VLAN's correctly defined on the controller and network?

    - Is DHCP working as expected?

    - Can the controller communicate with the RADIUS server?

    - Is the client being rejected by the RADIUS server?

     

    Do you see anything in the logs? 

     

    show log all | include XXXX (where XXX is the MAC of the device)



  • 5.  RE: Windows Device Can't Connect

    Posted Aug 09, 2017 06:10 AM

    - Are the VLAN's correctly defined on the controller and network?

    -yes, the VLAN it's Correctly

    - Is DHCP working as expected?

    - The DHCP working on other device like android, windows 7, linux

    - Can the controller communicate with the RADIUS server?

    - the radius can communicater 

    - Is the client being rejected by the RADIUS server?

    - i check on the tab maintenance, and username have accepted on the client

     

    so, whats the problem ?



  • 6.  RE: Windows Device Can't Connect

    Posted Aug 09, 2017 06:28 AM

    So when you look at the user-table (show user-table) do you see the client connected? Do you see anything in the logs?

     

    Try setting up a user-debug too and see if this yields any clues.

     

    #logging level debugging user-debug XXX (XXX is the MAC)



  • 7.  RE: Windows Device Can't Connect

    Posted Aug 15, 2017 01:01 AM
      |   view attached

    hi guys, i'm triying this configuration, and the aruba still can't connect with windows device (windows 7,8,10) whats wrong with my configuration ?

     

    i'm upload my configuration to aruba.

    please help me what wrong to my configuration

     

     

     

    1.JPG2.JPG3.JPG

    Attachment(s)

    txt
    rscm2017.txt   147 KB 1 version


  • 8.  RE: Windows Device Can't Connect

    Posted Nov 06, 2017 11:46 PM
    Hi ratihapsari   Do you have any update from TAC HP ? I also have the same problem as you, pls! help me resolve it