Wireless Access

last person joined: 35 minutes ago 

Access network design for branch, remote, outdoor and campus locations with Aruba access points, and mobility controllers.
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Aruba AP periodicaly reboots

  • 1.  Aruba AP periodicaly reboots

    Posted Aug 10, 2017 06:47 AM

    Aruba AP periodicaly reboots with message Reboot Time and Cause: Reboot caused by kernel page fault at virtual address 00160004, epc == 801c5b70, ra == c03428b4 (taken from syslog)

    I updated systen firmware tol latest version and I have the same problem



  • 2.  RE: Aruba AP periodicaly reboots

    Posted Aug 10, 2017 06:49 AM
    What version is it on right now?


  • 3.  RE: Aruba AP periodicaly reboots

    Posted Aug 10, 2017 06:52 AM

    ArubaOS (MODEL: 105), Version 6.4.4.8-4.2.4.6



  • 4.  RE: Aruba AP periodicaly reboots

    Posted Aug 10, 2017 07:40 AM

    You should open a tac case.  There is a crash file that would need to be obtained from the AP105 to determine what is happening.  That output by itself is not sufficient.



  • 5.  RE: Aruba AP periodicaly reboots

    Posted Aug 15, 2017 04:47 AM

    I opened the case with this info but dont recieved answer from support I'm waited a week 



  • 6.  RE: Aruba AP periodicaly reboots

    Posted Aug 15, 2017 07:37 AM

    You should email them and ask for a progress report.



  • 7.  RE: Aruba AP periodicaly reboots

    Posted Oct 06, 2017 06:05 AM

    Hi, I see that the ticket that was opened this issue was closed after 3 follow-ups with the customer. There was no response from the customer and hence the ticket was closed. The serial number that was provided corresponds to an IAP and not an AP. 

     

    Please respond to the emails from TAC, and escalate the ticket if you think it is going nowhere. 

     

    The issue is that there are multiple email addresses for your contact:

    a.b***an@la**y-l**s.com

    go**h**17@gmail.com

    al***y.bo**an@b*t.lv

     

    I have omitted some characters for privacy.

     

    Regards,

    Zee