Wireless Access

last person joined: 7 hours ago 

Access network design for branch, remote, outdoor and campus locations with Aruba access points, and mobility controllers.

Accounting server timeout errors

  • 1.  Accounting server timeout errors

    Posted Dec 11, 2019 07:44 AM

    Production mobility controllers running 8.5.0.3

    Seeing lots of the messages below on our syslog server. Looks like we get accounting timeouts on all the clearpas cluster members that do auth .... except not all of the time as clearpass GUI shows succcessful auths and accounting information. 

     

    However, a recent  report generation from insight shows that our cppm license usage isn't clearing down correctly ( RADIUS accounting stop messages) which makes me wonder if the messages below are the reason.

    Anyone else seeing RADIUS accouting timeouts ?

     

    Rgds

    Alex

     

    80::14f6:d7c7:762c:4e7a usermac=a0:d7:95:ee:b4:51 servername= clearpass1 server-group=CPPM_production serverip= 144.32.128.78 bssid=00:00:00:00:00:00 apname=gbaaap037
    Dec 11 12:32:44 2019 arubal1 authmgr[6578]: <520003> <6578> <ERRS> <arubal1 144.32.64.34> Accounting server request Timeout, username=676407@sheffcol.ac.uk userip=fe80::14f6:d7c7:762c:4e7a usermac=a0:d7:95:ee:b4:51 servername= clearpass1 server-group=CPPM_production serverip= 144.32.128.78 bssid=00:00:00:00:00:00 apname=gbaaap037
    Dec 11 12:32:53 2019 arubal1 authmgr[6578]: <520003> <6578> <ERRS> <arubal1 144.32.64.34> Accounting server request Timeout, username=mphg3@lboro.ac.uk userip=10.241.26.46 usermac=68:fb:7e:23:e9:61 servername= clearpass1 server-group=CPPM_production serverip= 144.32.128.78 bssid=38:17:c3:ce:4a:00 apname=hxyodap1
    Dec 11 12:33:48 2019 arubal4 authmgr[3691]: <520003> <3691> <ERRS> <arubal4 144.32.64.42> Accounting server request Timeout, username=k.thomsson@unimaas.nl userip=10.240.166.240 usermac=c4:61:8b:7c:87:00 servername= clearpass1 server-group=CPPM_production serverip= 144.32.128.78 bssid=24:de:c6:ba:06:00 apname=yhap2
    Dec 11 12:33:58 2019 arubal4 authmgr[3691]: <520003> <3691> <ERRS> <arubal4 144.32.64.42> Accounting server request Timeout, username=k.thomsson@unimaas.nl userip=10.240.166.240 usermac=c4:61:8b:7c:87:00 servername= clearpass1 server-group=CPPM_production serverip= 144.32.128.78 bssid=24:de:c6:ba:06:00 apname=yhap2
    Dec 11 12:34:27 2019 aruba0 authmgr[4132]: <520003> <4132> <ERRS> <aruba0 144.32.64.18> Accounting server request Timeout, username=esixtus@uni-potsdam.de userip=10.240.45.101 usermac=8c:f5:a3:06:b2:d9 servername= clearpass1 serverip= 144.32.128.78 bssid=00:00:00:00:00:00 apname=jhap7
    Dec 11 12:34:34 2019 arubal1 authmgr[6578]: <520003> <6578> <ERRS> <arubal1 144.32.64.34> Accounting server request Timeout, username=yxw773@qmul.ac.uk userip=fe80::9665:2dff:fe01:6d01 usermac=94:65:2d:01:6d:01 servername= clearpass1 server-group=CPPM_production serverip= 144.32.128.78 bssid=9c:1c:12:07:54:00 apname=pzaap18
    Dec 11 12:34:37 2019 aruba0 authmgr[4132]: <520003> <4132> <ERRS> <aruba0 144.32.64.18> Accounting server request Timeout, username=esixtus@uni-potsdam.de userip=10.240.45.101 usermac=8c:f5:a3:06:b2:d9 servername= clearpass1 serverip= 144.32.128.78 bssid=00:00:00:00:00:00 apname=jhap7
    Dec 11 12:34:38 2019 arubal3 authmgr[6337]: <520003> <6337> <ERRS> <arubal3 144.32.64.38> Accounting server request Timeout, username=naderij@lancaster.ac.uk userip=10.241.53.170 usermac=28:77:f1:84:74:a7 servername= clearpass1 server-group=CPPM_production serverip= 144.32.128.78 bssid=84:d4:7e:3f:3d:00 apname=geap16
    Dec 11 12:34:38 2019 arubal3 authmgr[6337]: <520003> <6337> <ERRS> <arubal3 144.32.64.38> Accounting server request Timeout, username=mhx859@alumni.ku.dk userip=10.240.29.109 usermac=94:65:2d:a3:a3:db servername= clearpass1 server-group=CPPM_production serverip= 144.32.128.78 bssid=9c:1c:12:e7:03:00 apname=btap2
    Dec 11 12:34:39 2019 arubal3 authmgr[6337]: <520003> <6337> <ERRS> <arubal3 144.32.64.38> Accounting server request Timeout, username=gwac20@bath.ac.uk userip=fe80::97f8:480:e754:6076 usermac=9c:b6:d0:e2:e7:7d servername= clearpass1 server-group=CPPM_production serverip= 144.32.128.78 bssid=18:64:72:97:23:00 apname=gcap14
    Dec 11 12:34:49 2019 arubal3 authmgr[6337]: <520003> <6337> <ERRS> <arubal3 144.32.64.38> Accounting server request Timeout, username=gwac20@bath.ac.uk userip=fe80::97f8:480:e754:6076 usermac=9c:b6:d0:e2:e7:7d servername= clearpass1 server-group=CPPM_production serverip= 144.32.128.78 bssid=18:64:72:97:23:00 apname=gcap14
    root@netlog01:/var/log#