Wireless Access

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Access network design for branch, remote, outdoor and campus locations with Aruba access points, and mobility controllers.
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Mobility Master Shows Air Monitors as Down

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  • 1.  Mobility Master Shows Air Monitors as Down

    Posted Feb 01, 2018 09:51 AM

    Doing a new client install using 8.2 MM with 2 HW controllers and 315 AP's. We have everything up and running and just switched our planned air monitor AP's to Air Monitor mode. After they reboot and come up Mobility Master shows the AP's as "Down". Even though they show as up on the controllers and in the ap database from MM CLI.

     

    Is there a way to tell MM that those AP's are doing what they should be doing (other than the obvious fact that they are configured by MM?)

     

    Next stop is a TAC case, but figured I'd start here.

     

    Thanks!



  • 2.  RE: Mobility Master Shows Air Monitors as Down

    Posted Apr 09, 2018 11:07 AM

    Hi,

     

    Got exactly the same problem, did you raise a TAC case for this?

    388 AP315's showing as down on MM, up on controllers.

     

    Cheers....



  • 3.  RE: Mobility Master Shows Air Monitors as Down

    Posted Apr 09, 2018 11:17 AM

    Yup, Per TAC:

    "Here is an update from the development team stating "AP's in air monitor mode/ Spectrum and other non-AP modes aee supported starting beginning in 8.2.1.0 Onwards."  Recommend upgrade to 8.2.1.0"

     

    I havn't had a chance to test with 8.2.1 to see if it's been resolved.



  • 4.  RE: Mobility Master Shows Air Monitors as Down

    Posted Apr 09, 2018 11:33 AM

    Lol. Right ok, thanks for prompt response. Best of luck :)



  • 5.  RE: Mobility Master Shows Air Monitors as Down

    Posted Apr 10, 2018 08:32 AM

    FYI, I've upgraded my managed devices to 8.2.1 from 8.2.0.2.

    MM still showed the AP's as down.

    Only when upgrading the MM's to 8.2.1 from 8.2.0.2 fixed the problem.

    I can now see 387 'up' AP's from the Master.