Wireless Access

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Access network design for branch, remote, outdoor and campus locations with Aruba access points, and mobility controllers.
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Airwave Cannot see any client

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  • 1.  Airwave Cannot see any client

    Posted Jun 10, 2019 03:19 AM

    AC and AP all up in airwave but cannot see any client there

     



  • 2.  RE: Airwave Cannot see any client

    Posted Jun 10, 2019 03:58 AM

    What version of AirWave/AOS are you running? Has this just stopped working or has it never worked? Are you using AMON over SNMP?



  • 3.  RE: Airwave Cannot see any client

    Posted Jun 10, 2019 04:56 AM
      |   view attached

    AC7010 6.5.1.9   Airwave 8.2.8.2



  • 4.  RE: Airwave Cannot see any client

    Posted Jun 10, 2019 06:34 AM

    Is your SNMP credentials correct? Can you successfully poll the device? Is there any errors in the Events log?



  • 5.  RE: Airwave Cannot see any client

    Posted Jun 11, 2019 12:34 PM

    Are we using AMON or SNMP here? We can check if Prefer AMON vs SNMP is enabled under Amp setup --> General --> Additional amp services. If so let make sure we have AMON profile enabled on the controller as well and mapped to Airwaves IP address.



  • 6.  RE: Airwave Cannot see any client

    Posted Jun 12, 2019 02:42 AM
    thank for you reply, the airwave can see the client now

    there is a new problem, i need to input a ap map to airwave , how to configure it?

    thank you




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  • 7.  RE: Airwave Cannot see any client
    Best Answer

    Posted Jun 12, 2019 12:34 PM

    You can upload it under Visualrf --> Add campus --> Building --> Then floor plan. I would request you to refer the user guide for Airwave which have the steps on how to create building/campus/floorplan also, more details on it.