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Clearpass Timeout Errors 9002

  • 1.  Clearpass Timeout Errors 9002

    Posted Aug 20, 2018 11:44 PM

    I am running Clearpass 6.7.4.107401. I am attempting to use computer

    authentication with Windows 10 computers. I have disabled certificate validation on the clients. However I keep getting timeout errors for the clients though they eventually connect. The Clearpass Alert Message is: Error Code 9002 Error Message: Request timed out 

    RADIUS Client did not complete EAP transaction. I also have the following errors in the log file:

     

    2018-08-20 21:47:36,051[main SessId R0003fda7-03-5b7b7d14] ERROR RadiusServer.Radius - reqst_clean_list: Deleting request sessid - R0003fda7-03-5b7b7d14, state - ABcAqgCQAK/GCSQA30wixKqlJBxMBFZ5HU8bEQ=
    2018-08-20 21:47:36,051[main SessId R0003fda7-03-5b7b7d14] ERROR RadiusServer.Radius - reqst_clean_list: Packet 215:228:88:E4A47117479C recv 1534819604.599297 - resp 1534819604.613530
    2018-08-20 21:47:36,051[main SessId R0003fda7-03-5b7b7d14] ERROR RadiusServer.Radius - reqst_clean_list: Packet 125:408:1124:E4A47117479C recv 1534819604.617075 - resp 1534819604.621863
    2018-08-20 21:47:36,051[main SessId R0003fda7-03-5b7b7d14] ERROR RadiusServer.Radius - reqst_clean_list: Packet 62:244:1120:E4A47117479C recv 1534819604.739302 - resp 1534819604.740486
    2018-08-20 21:47:36,051[main SessId R0003fda7-03-5b7b7d14] ERROR RadiusServer.Radius - reqst_clean_list: Packet 186:244:1120:E4A47117479C recv 1534819604.743439 - resp 1534819604.744340
    2018-08-20 21:47:36,051[main SessId R0003fda7-03-5b7b7d14] ERROR RadiusServer.Radius - reqst_clean_list: Packet 148:244:1120:E4A47117479C recv 1534819604.747679 - resp 1534819604.748825
    2018-08-20 21:47:36,051[main SessId R0003fda7-03-5b7b7d14] ERROR RadiusServer.Radius - reqst_clean_list: Packet 70:244:316:E4A47117479C recv 1534819604.752327 - resp 1534819604.753051
    2018-08-20 21:47:36,051[main SessId R0003fda7-03-5b7b7d14] ERROR RadiusServer.Radius - reqst_clean_list: Packet 212:374:139:E4A47117479C recv 1534819604.757981 - resp 1534819604.759589
    2018-08-20 21:47:36,051[main SessId R0003fda7-03-5b7b7d14] ERROR RadiusServer.Radius - reqst_clean_list: Packet 16:244:122:E4A47117479C recv 1534819604.872631 - resp 1534819604.873551
    2018-08-20 21:47:36,051[main SessId R0003fda7-03-5b7b7d14] ERROR RadiusServer.Radius - reqst_clean_list: Packet 72:301:166:E4A47117479C recv 1534819604.876787 - resp 1534819604.877831
    2018-08-20 21:47:36,051[main SessId R0003fda7-03-5b7b7d14] ERROR RadiusServer.Radius - reqst_clean_list: Packet 20:355:164:E4A47117479C recv 1534819605.265 - resp 1534819605.5700

     

     



  • 2.  RE: Clearpass Timeout Errors 9002

    Posted Aug 21, 2018 12:20 PM

    Is this wired or wireless?

     

    The error "Client did not complete EAP transaction" indicates exactly that. Meaning the authenticator (controller or switch) is not completing the transaction with the client - like you mentioned, this can be caused by the certificate warning prompt, but since you've disabled that, it should not be related.

     

    Is this connection from AP or switch port going over a WAN connection of some sort to reach the ClearPass server?