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UCC Monitoring for Skype 4 Business

  • 1.  UCC Monitoring for Skype 4 Business

    Posted Aug 28, 2018 09:30 AM

    Just set up UCC monitoring in Airwave which on the whole is working well - SDN manager is passing data to the controllers and they are then in turn passing the data to Airwave.  However we don't appear to be seeing all the calls from clients in Airwave as some of our users are making S4B calls and we don't always see those calls in Airwave UCC.

     

    Is there any reason why we might not be seeing all the calls made?



  • 2.  RE: UCC Monitoring for Skype 4 Business

    Posted Aug 28, 2018 11:19 AM

    Controllers or Instant?  What firmware version?  Can you also show the profile settings for the AMON feeds?

     #show mgmt-server profile <profile name>



  • 3.  RE: UCC Monitoring for Skype 4 Business

    Posted Aug 28, 2018 11:28 AM

     master/standby with multiple local controllers on 6.4.4.18.  Airwave is on 8.2.3.1

     

    output of command is 

     #show mgmt-server profile default-amp

    Mgmt Config profile "default-amp" (Predefined (changed))
    --------------------------------------------------------
    Parameter Value
    --------- -----
    Stats Enabled
    Tag Enabled
    Sessions Enabled
    Monitored Info Enabled
    Misc Enabled
    Location Enabled
    UCC Monitoring Enabled
    AirGroup Info Disabled
    Inline DHCP stats Enabled
    Inline AP stats Enabled
    Inline Auth stats Enabled
    Inline DNS stats Enabled

     



  • 4.  RE: UCC Monitoring for Skype 4 Business

    Posted Aug 28, 2018 11:33 AM

    Both master/standby are configured with the same AMON settings?

     

    If so, we'll probably need a support case to get TAC to look into the AMON messages to see if they are coming through for the S4B calls.



  • 5.  RE: UCC Monitoring for Skype 4 Business

    Posted Aug 28, 2018 11:37 AM

    yep all done globally on the master.



  • 6.  RE: UCC Monitoring for Skype 4 Business

    Posted Sep 06, 2018 12:38 PM

    Saw you accepted as solution, what was the finding when TAC looked into it?



  • 7.  RE: UCC Monitoring for Skype 4 Business

    Posted Sep 06, 2018 12:40 PM

    they haven't got back to me yet, i've raised a call with our support team who would then raise a call with Aruba TAC



  • 8.  RE: UCC Monitoring for Skype 4 Business

    Posted Sep 06, 2018 12:42 PM

    Thanks, I'd be interested in the findings.