Wireless Access

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Access network design for branch, remote, outdoor and campus locations with Aruba access points, and mobility controllers.
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Airwave new building

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  • 1.  Airwave new building

    Posted Apr 30, 2019 07:23 AM
      |   view attached

    Hi all,

         I am trying to create a new building in VisuslRF but it keeps displaying this error -

    Internal service error.

    Service [event] failed to start

     

    (Screenshot attached)

    Any idea why?



  • 2.  RE: Airwave new building

    Posted Apr 30, 2019 07:26 AM
    Which Airwave version are you running?


  • 3.  RE: Airwave new building

    Posted Apr 30, 2019 07:27 AM

    Hi its 8.2.3.

     

    MDRF



  • 4.  RE: Airwave new building

    Posted Apr 30, 2019 07:31 AM
    Please upgrade. There are a lot of fixes in the newer versions. Latest release is 8.2.8.3


  • 5.  RE: Airwave new building

    Posted Apr 30, 2019 07:34 AM

    That would be too disruptive, anyone else any ideas?



  • 6.  RE: Airwave new building

    Posted Apr 30, 2019 08:06 AM

    In the first instance check the VisualRF service is running (System> Status). If it is not/stuck you can also restart the AMP Services from this same page. Does VisualRF have enough resources configured, if you have been increasing floor plans, buildings etc within VisualRF then you may need to allocate more resources. If this is a VM make sure it is built to spec.



  • 7.  RE: Airwave new building
    Best Answer

    Posted Apr 30, 2019 08:20 AM

    Disable visualrf engine from VisualRFSetup page and wait for few minutes for service to stop.

     

    #psg java

     

    look for Visualrf_startup.sh service, once it stop and not listing. Remove visualrf bootstrap file

    # rm /var/airwave/cache/visualrf_bootstrap

     

    Restart the engine

     

    Parallel check system>performance page for RAM/CPU usages, if system completely utilizing memory and start using swap then we need to check what service taking more resources and need to increase resources if it is not assinged as per server hardware guide recommandation.

     

    Always recommanded to stay on latest code !



  • 8.  RE: Airwave new building

    Posted May 08, 2019 03:45 AM

    Not sure of the direct cause, but stopping and starting the VisualRF service worked.

    Thanks for the help and suggestions.



  • 9.  RE: Airwave new building

    Posted May 02, 2019 03:59 AM

    I would be looking into visualrf logs first. It should give you more info on the error.