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AirWave 8.2.8.0 not syncing with Instant APs

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  • 1.  AirWave 8.2.8.0 not syncing with Instant APs

    Posted Jan 31, 2019 08:29 AM

    Hi,

     

    I recently updated my AirWave to the newest version (before I had 8.2.7.1) and since this I have big problems regarding our Instant APs (all on 8.4.0.0). Some of the virtual controllers stay offline and even after removing, rebooting and adding again the sync doesn't work.

     

    On existing virtual controllers the issue is the same. Because of that I also don't have a client count etc.

     

    Does anybody have an idea? If you need additional information please let me know.

     



  • 2.  RE: AirWave 8.2.8.0 not syncing with Instant APs

    Posted Jan 31, 2019 09:49 AM

    We're having the exact same issue. I've had support calls with Aurba TAC the last three days and they can't pin down the issue (yet).



  • 3.  RE: AirWave 8.2.8.0 not syncing with Instant APs

    Posted Jan 31, 2019 01:41 PM

    Update...

     

    Aruba TAC just told me the issue is with the upgrade package (from 8.2.7) and they're recommending a fresh install from the 8.2.8 .ova

     

    Let's see how this goes...



  • 4.  RE: AirWave 8.2.8.0 not syncing with Instant APs

    Posted Jan 31, 2019 05:27 PM
    Thank you for this update. That seems to be the worst option...
    Would be nice if you keep us up to date once you receive further information.

    I will wait a few more days.


  • 5.  RE: AirWave 8.2.8.0 not syncing with Instant APs

    Posted Feb 05, 2019 09:14 AM

    Not supringly, the rebuild of 8.2.8 did not fix the issue.

     

    It appears that Aruba has acknolwdged this as a bug. I'm shocked this made it passed QA considering how obviously broken it is.



  • 6.  RE: AirWave 8.2.8.0 not syncing with Instant APs

    Posted Jan 31, 2019 09:50 AM

    Have also upgraded to Airwave 8.2.8.0 and Instant APs to 8.4.0.0. While i'm not having the exact same issue as my VC is showing as up i am not getting data from the APs in Airwave so no client count or bandwidth. I plan to log a job when i can find the time.



  • 7.  RE: AirWave 8.2.8.0 not syncing with Instant APs

    Posted Feb 04, 2019 01:08 PM

    Hi All,

     

    Apologize for the issue you were seeing with Airwave 8.2.8 and IAP 8.4.0.0. I would not suggest to to do fresh install of AMP to make this work. We are working on this issue internally and will update the thread with our findings soon. If its a bug with 8.2.7 upgraded to 8.2.8, we will have a fix/patch to fix that. 

     



  • 8.  RE: AirWave 8.2.8.0 not syncing with Instant APs

    Posted Feb 05, 2019 12:18 PM

    Hi All,

    We have a fix to this issue. The fix is in form of a patch which needs to be applied on the Airwave server. Patching will require recompile of code which may make the servers inaccessible for 15-20 mins. Please contact TAC to apply the patch on the server.



  • 9.  RE: AirWave 8.2.8.0 not syncing with Instant APs

    Posted Feb 06, 2019 01:22 AM

    Finally the version is pulled from the download section. Will there be an fix available in the next/updated version in some time?

    Would be a bit oversized to contact out partner to apply the patch/hotfix.



  • 10.  RE: AirWave 8.2.8.0 not syncing with Instant APs

    Posted Feb 06, 2019 09:08 AM

    We were able to apply the patch yesterday afternoon with Aruba TAC. 

     

    So far so good!



  • 11.  RE: AirWave 8.2.8.0 not syncing with Instant APs

    Posted Feb 06, 2019 11:54 AM

    Hi All,

     

    We removed the version so that more customers wont run into this issue. We will repost the 8.2.8.x image soon with the fix. However, for exisiting customers on Airwave 8.2.8 and IAP 8.4.0.0, please contact TAC and TAC will apply the fix.



  • 12.  RE: AirWave 8.2.8.0 not syncing with Instant APs

    Posted Feb 06, 2019 04:20 PM

    Seeing as we've already applied the hotfix/patch to our Airwave 8.2.8 managing IAP 8.4.0, will we need to upgrade to 8.2.8.1 when it comes out?



  • 13.  RE: AirWave 8.2.8.0 not syncing with Instant APs
    Best Answer

    Posted Feb 06, 2019 04:23 PM

    If the fix is already applied, there is no need to upgrade to 8.2.8.1 when it releases next week.



  • 14.  RE: AirWave 8.2.8.0 not syncing with Instant APs

    Posted Feb 12, 2019 09:55 AM

    I can confirm that after the regular update everything is working again.