Wireless Access

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Access network design for branch, remote, outdoor and campus locations with Aruba access points, and mobility controllers.
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Airwave only show client associated with the active MC

  • 1.  Airwave only show client associated with the active MC

    Posted May 24, 2019 10:33 AM

    Hi,

     

    for my first post here I have this qestion :

     

    We recently configure Airwave to try it with our network :

    2 MM-1K (Master-Backup) with a cluster of 2 MD (MC7210)

    We are using AirWave 8.2.8.2 and ArubaOs 8.3.0.6

     

    In the MC cluster, we activate AP load balancing and Client load balancing, but AirWave only show ~50% of the client. It only show client which are associated with the Active Controller of the AP.

     

    For example, if a take a look at the client list of an AP in Airwave it show around 30 clients associated with our controller #2, if the Active controller of the AP is the #2 but no client associated to the controller #1.

    But if a look at the same AP in the MM Master, I see a total of 60 clients (30 associated to controler #1 and 30 associated to controller #2)

     

    Do you have an idea where I have to dig to fix this ?

     

    thanks for your support



  • 2.  RE: Airwave only show client associated with the active MC

    Posted May 24, 2019 03:26 PM

    Are you seeing same clents or different client on controller #1?  Normally one AP can not be terminated on two controllers at same time, may be those clients are stale entereis cross check once and also try poll controller#1 from Devices>monitor page in Airwave.



  • 3.  RE: Airwave only show client associated with the active MC

    Posted May 27, 2019 08:10 AM

    Hi Pavan,

     

    I'm seeing the same clients, but at one AP I'm only able to see client attached to the same controller as the AP. Clients attached to controller #2 through an AP attached to controller #1 are not reported in Airwave.

     

    I'm wondering if the problem cmoe from Airwave configuration or ArubaOs configuration.

     

    thanks for your support 



  • 4.  RE: Airwave only show client associated with the active MC

    Posted May 27, 2019 08:55 AM

    It is expected behaviour, if clustering is enabled. APs can randomly terminated on any controller depend on load and client will show on controller where AP is associated and also it standby.

     

    I would recoommand to check client count from MM.



  • 5.  RE: Airwave only show client associated with the active MC

    Posted May 27, 2019 09:27 AM

    Good.

     

    If I take a look at client count of one of our AP (AP1), I have clients on both controllers, but Airwave only show clients from one the controller (the one the AP terminate on). Is this expected ?

     

    thanks for your time

     

     



  • 6.  RE: Airwave only show client associated with the active MC

    Posted May 27, 2019 09:44 AM

    Yes, it is expected, you check the flag of client which is showing on standby controller.



  • 7.  RE: Airwave only show client associated with the active MC

    Posted May 27, 2019 11:41 AM

    Hi Pavan,

     

    On one of my AP (which the active controller is #2) I have 18 clients linked to controller #1 and 12 clients linked to controller #2. Airwave only show the 12 clients on controller #2 in the monitoring of the AP.

     

    How do I check the client's flag and what do we expect ?

     

    thanks for your support

     

     



  • 8.  RE: Airwave only show client associated with the active MC

    Posted May 27, 2019 12:55 PM

    http://h20628.www2.hp.com/km-ext/kmcsdirect/emr_na-c05321928-1.pdf

     

    check for

     

    #show ap debug client-table ap-name <nameof ap>

     

    #show ap client status <mac addrress>

    #showap client trail-info[<client-mac>]

     

    18 clients on controller1 includes the 12 clients of controller2 where AP is associated right?

     

    remaining 6 might be stale entry, you can check through above commands.

     

    It is expected behaviour!

     

     

     

     



  • 9.  RE: Airwave only show client associated with the active MC

    Posted May 27, 2019 01:14 PM

    If I use

    #show ap debug client-table ap-name <nameof ap>

    I see the total of 30 clients.

     

    I confirm that the 12 clients of controller 2 are not include in the 18. They are all unique mac address.

     

    I'll take a look at the result of the others command.